Delta customers requesting wheelchair assistance when traveling now have a hotline to call for immediate support prior to, during and after their trip.
“Our customers let us know that they wanted a direct connection for questions about transfers with a wheelchair,” said Bill Lentsch, Senior Vice President – Airport Customer Service and Airline Operations. “We listened and began testing the wheelchair assistance hotline earlier this year. After a trial program in Atlanta, feedback proved this customer resource makes a meaningful impact, so we’re rolling it out nationwide.”
Customers requesting wheelchair assistance throughout the United States, Caribbean and Canada can call 1-800-984-8935 for support daily from 6 a.m. to 3 a.m. ET. The calls are answered by Delta’s Baggage Operations Control Center in Augusta, Ga., where Delta employees take immediate action, working with stations around the system to assist the customer.
“The Baggage Operations Control Center agents have been instrumental in the success of the hotline and are true professionals in dealing not just with our baggage claims , but now also our customers who've entrusted Delta to assist them with wheelchair transfers,” Lentsch said.
The philosophy behind the wheelchair hotline and every investment Delta makes, Lentsch explained, is to make every flying experience a memorable one.
“Every customer should feel confident when taking to the skies with Delta,” Lentsch said. “All 80,000 Delta employees are here to assist however we can.”
This is just the latest example of the airline’s commitment to introducing innovative solutions that help reduce stress throughout the travel experience, like RFID for bag tracking and more efficient security lines.