Bio: Gil West, S.E.V.P. and Chief Operating Officer
Gil West is Senior Executive Vice President and Chief Operating Officer for Delta Air Lines.
Gil leads the team responsible for safe, reliable operations across the globe, including more than 70,000 employees in Airport Customer Service; Cargo; Corporate Safety, Security and Compliance; Delta Connection; Delta Global Services; Delta Private Jets; Flight Operations; In-Flight Service; Information Technology; Operations Analysis and Performance; Operations and Customer Center; Supply Chain Management; and Technical Operations.
Previously, Gil served as Senior Vice President – Airport Customer Service and Technical Operations, overseeing Delta’s airport operations, customer service, contracted services, workplace safety, and operational IT strategy as well as maintenance activities, flight safety and regulatory compliance and aircraft modifications.
Joining Delta in March 2008, Gil led the Delta and Northwest airport and customer service merger integration and helped champion customer service and operational improvements which have resulted in consistent annual ranking improvements from the Department of Transportation.
Prior to Delta, Gil worked for Laidlaw Transit Services as President and Chief Executive Officer and also held leadership roles at Northwest Airlines, United Airlines and The Boeing Company.
Gil currently serves on the boards of the American Cancer Society and Business Leaders for Michigan.
Gil attended North Carolina State University where he earned a bachelor’s degree in Mechanical Engineering. Additionally, he received a MBA from National University in San Diego.
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