CEO apologizes to customers; flight schedule recovery continues

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In a video, Delta CEO Ed Bastian apologizes to customers for disruption to airline's operations today, assures that airline employees are working "all hands on deck" to bring flight schedule back to normal. (Transcript of video below.)

ED BASTIAN VIDEO TRANSCRIPT

I’m Ed Bastian.  I’m speaking to you today from our operations and customer center where we’ve got Delta teams working around the clock to restore our system capability.  As I’m sure you can appreciate, it’s a all hands on deck effort.  We lost power about 2:30 this morning, which caused us to implement the ground stop that we put in place at five. 

I apologize for the challenges this has created for you with your travel experience.  The Delta team is working very, very hard to restore and get these systems back as quickly as possible.

For those of you who have been inconvenienced and need to access and make changes to your travel plans, we have instituted system-wide waivers and you can access those either through delta.com or by talking to any of our reservation agents.

I appreciate the hard work the Delta team and the Delta people are doing to bring our system back up as quickly and safely as possible.  And once again I apologize for any inconvenience this has caused to you our customer.

Note: The link to the travel waiver has been removed as the link is no longer active.

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Delta offers compensation to customers significantly affected by delays or cancellations

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