Delta continues its customer-centric enhancements in Latin America and the Caribbean by investing in its City Ticket Offices (CTOs), used by customers who prefer to purchase their tickets in person, in four selected markets this year. The first CTO that was remodeled was in Quito, Ecuador. The project, which was completed in November 2016, was done over the space of two nights to ensure the CTO could remain open during the renovation.
Quito’s refreshed CTO has a new, polished look reflective of the Delta brand; offers bilingual marketing materials and airport; maps and has an iPad stand to help customers enroll in Delta’s SkyMiles program. Delta seeks to improve customer’s experience on the ground and in the air and in many countries in Latin America, CTOs are often the first direct experience customers have with the Delta brand.
“We are constantly improving our service to ensure we provide the best possible customer experience at every stage of the journey,” said Rodrigo Bértola, Director – Hispanic South America. “With our new CTO refresh program, we will provide an enhanced customer experience, making their interactions with us smoother and more enjoyable from start to finish.”
Quito is just the beginning. Delta will invest in refreshing one of its CTOs in Latin America & the Caribbean each quarter in 2017, as follows:
- Q1: Santiago, Chile
- Q2: Bermuda
- Q3: Monterrey, Mexico
- Q4: Guatemala City, Guatemala