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Delta’s multi-billion dollar investment in the customer experience over the past several years focuses on the complete travel ribbon – from booking to in-flight to the ride home.

 

The onboard customer experience investment includes a cabin modernization program featuring new seats, seatback entertainment systems with free entertainment, free mobile messaging, high-capacity overhead bins, access to Wi-Fi on nearly all flights, free Main Cabin meals on select flights, upgraded Main Cabin snacks, an Alessi-designed collection of serviceware, Westin Heavenly In-Flight Bedding, chef-curated meals paired with wines hand-selected by Master Sommelier Andrea Robinson, noise-canceling LSTN headphones and more. Delta is showcasing all of these investments on its new flagship international aircraft, the A350. Learn more about the A350 here.

 

Delta has also made significant investments in the customer experience on the ground, in addition to plans to add nearly 250 new aircraft to its fleet in coming years. These include new Delta Sky Club locations in Seattle and Atlanta, among others, and Club renovations in Nashville, Dallas, Newark and Minneapolis-St. Paul. Delta has also developed and tested airport experience enhancements as a part of pilot programs across the network, launched new partnerships with brands our customers love and improved the award-winning Delta SkyMiles program. 

 

Delta One

Every detail thoughtfully designed, from start to finish

 

Delta One is Delta’s business class cabin offered on international routes as well as select transcontinental flights between New York-JFK and Los Angeles/San Francisco, Boston and San Francisco, and Los Angeles and Washington, D.C.-DCA, which have Delta One service.


Delta One customers will enjoy:

  • 180-degree flat-bed seats with direct aisle access, featuring Westin Heavenly In-Flight Bedding. This is available on all long-haul international flights and transcontinental flights between New York-JFK and Los Angeles or San Francisco; Los Angeles and Washington-Reagan; Boston and San Francisco and Los Angeles
  • A selection of regionally tailored, chef-curated meals which are paired with wines selected by Delta’s Master Sommelier Andrea Robinson
  • Free in-flight entertainment on extra-wide, high-definition seatback screens, or on a personal device through Delta Studio
  • Complimentary Delta Sky Club access before the flight
  • Noise-canceling LSTN headsets and TUMI amenity kits featuring Kiehl's Since 1851 skin products
  • Customers flying in Delta One on the A350 can enjoy comfort and privacy with the all-new Delta One suite, featuring a residential, private feel with a full-height door at every suite.
  • Ability to stay connected with Wi-Fi
  • In-seat power and USB ports at every seat

 

To view complete details visit delta.com.

Delta One

 

 

Delta Premium Select

 

A superior cabin on select international flights

 

In the Delta Premium Select cabin, customers will enjoy more personal space along with an adjustable leg rest and headrest. 

 

Delta Premium Select customers will enjoy:

  • Adjustable leg rest and headrest
  • A more supportive seatback featuring a deeper recline
  • Free in-flight entertainment on extra-wide, high definition seatback screens, or on a personal device through Delta Studio
  • Pre-departure beverage service followed by fresh, seasonal menu selections presented on Alessi serviceware designed exclusively for Delta
  • Westin Heavenly In-Flight Blanket with pillow and a TUMI amenity kit featuring MALIN+GOETZ Travel Essentials
  • In-seat power ports in each armrest
  • Premium boarding and deplaning
  • Complimentary beer, wine and spirits for customers 21+
  • Ability to stay connected with Wi-Fi

 

To view complete details visit delta.com.

 

Premium Select

 

 

Domestic First Class

A premium experience that puts customers’ needs first


First Class is a premium cabin offered on domestic routes except for transcontinental flights between New York-JFK and Los Angeles/San Francisco, Boston and San Francisco, and Los Angeles and Washington, D.C.-DCA, which have Delta One service.

 

Delta’s First Class customers will enjoy:

  • Personalized service, including a pre-flight drink or snack, and Westin Heavenly In-flight blankets
  • Premium menu offerings (on select flights), healthier snacks, Starbucks coffee, plus complimentary beer, wine and spirits
  • Free in-flight entertainment on extra-wide, high definition seatback screens, or on a personal device through Delta Studio
  • Premium boarding and deplaning
  • Ability to stay connected with Wi-Fi
  • 110-volt in-seat power ports 

 

To view complete details visit delta.com.

 

Delta First Class Interior

 

Delta Comfort+

Enjoy more perks during travel

Delta Comfort+ customers will enjoy:

  • More legroom and extra recline on select longer flights
  • Premium snacks and complimentary beer, wine and spirits on most flights
  • Access to Sky Priority boarding and dedicated overhead bin space 
  • Free in-flight entertainment on high-definition seatback screens, or on a personal device through Delta Studio
  • Ability to stay connected with Wi-Fi

 

To view complete details visit delta.com.

A330 Comfort Plus Seats

 

Main Cabin

All the benefits of traveling with the most reliable airline in the world

 

Delta’s Main Cabin* customers will enjoy:

  • Free branded snacks and Starbucks coffee or non-alcoholic beverage of choice on flights over 250 miles
  • Complimentary beer, wine and spirits available on most long-haul international flights
  • Option to purchase select buy onboard menu offerings through Delta’s Flight Fuel menu
  • Free meals on select coast-to-coast routes including flights between:
    • Boston and San Francisco, Los Angeles and Seattle
    • Washington-Reagan and Los Angeles
    • New York-JFK and Los Angeles, San Francisco, Seattle and Portland, Ore.
    • Seattle and Fort Lauderdale, Orlando and Raleigh-Durham
  • Ability to stay connected with Wi-Fi
  • Free in-flight entertainment on high-definition seatback screens, or on a personal device through Delta Studio

 

 To view complete details visit delta.com.

*Customers who purchase a Basic Economy fare will travel in Delta’s Main Cabin and experience the same superior onboard service as passengers who purchase a Main Cabin fare. To view complete details of Delta’s Basic Economy product visit delta.com

 

Main Cabin

 

In-flight Wi-Fi

 

Delta operates the world's largest Wi-Fi equipped fleet, including its entire fleet of 700 domestic mainline aircraft. More than 1,100 Delta aircraft, including nearly all Delta Connection two-class regional jets and 100 percent of its long-haul international fleet, are equipped with in-flight Wi-Fi, offering access to more than 370,000 customers per day.

 

Delta’s High-Speed Wi-Fi, powered by Gogo’s 2Ku Wi-Fi technology, is delivering next-generation technology that provides consistent, uninterrupted coverage anywhere in the world, including over oceans. Delta has the largest current fleet of Gogo 2Ku aircraft and the largest commitment to 2Ku of any airline in the world. Over the next two years, Delta is set to install over 600 aircraft with High-Speed Wi-Fi for domestic and international flights. The airline’s High-Speed 2Ku Wi-Fi gives customers an at-home experience in flight, including the ability to stream video and use work-related networks, such as VPN, globally. Unlike prior versions of in-flight technology on Delta, customers may now use Wi-Fi from gate to gate on 2Ku-enabled aircraft.

 

 

Delta Studio

 

Delta offers free entertainment options, including hit movies, popular television shows, music and video games, on all two-class aircraft, which make up 90 percent of Delta's fleet. Delta operates the world’s largest in-flight entertainment-equipped fleet, with more than 1,000 aircraft offering Delta Studio via streaming through laptops, mobile devices and tablets, in addition to more than 500 aircraft equipped with seatback entertainment systems.

 

Delta Studio consistently provides the best depth and breadth of content in the skies, from its lineup of best picture nominees during awards season to having nearly all of the top-grossing recent box office hits in its repertoire. The in-flight entertainment system currently offers up to 300 movies, including more than 50 foreign titles, 750 TV shows, 1,500 songs, up to 18 channels of live satellite TV on select aircraft and a selection of games on aircraft with seatback entertainment systems.

 

 Additional information about Delta Studio is available at delta.com.

 

 

Seatback screens

 

Delta offers customers more aircraft with seatback entertainment than any airline in the world, installing its 500th aircraft with seatback entertainment in July. With a commitment to install over 600 aircraft with seatback screens by the end of 2018, in partnership with Panasonic, Delta is putting choice in the hands of the customer. In addition to investing in seatback entertainment, customers can also choose to stream Delta Studio to their personal devices on the airline’s entire mainline fleet as well as all two-class regional aircraft.

Seat-back entertainment screens

Delta Sky Club

 

As a part of Delta’s commitment to providing the best travel experience for our customers, we offer access to more than 50 Delta Sky Club locations.

 

Recent renovations, enhancements and openings include:

  • In February 2017, Delta debuted its renovated Delta Sky Clubs in Newark and Minneapolis.
  • In September 2016, Delta unveiled its flagship Club in Atlanta on Concourse B.
  • In December 2016, Delta nearly doubled the seating capacity, added more power stations and opened a new food and beverage area at the expanded Raleigh-Durham Delta Sky Club.
  • In October 2016, Delta added a second Club at Seattle-Tacoma International Airport, featuring a modern decor, locally inspired art, premium drink offerings and a first-of-its-kind, in-club spa.
  • In June 2016, Delta opened a new Club in the mile-high city – Denver.
  • In April 2016, the Dallas Delta Sky Club reopened with a refreshed look.
  • In April 2016, Delta renovated its Nashville Club with upgraded amenities and an expanded kitchen to support new food offerings.

 

Providing even more access with our partners:

  • Reciprocal lounge privileges are provided to Diamond, Platinum and Gold SkyMiles members, as well as Delta One customers when traveling internationally on Delta SkyTeam partners Aeroflot, AeroMexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern, China Southern, Czech Airlines, Garuda Indonesia, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East, Sudia, Tarom and Vietnam Airlines and XiamenAir.
  • SkyTeam Elite Plus and Delta One customers have access to 600 SkyTeam lounges worldwide on their date of travel.
  • Reciprocal lounge privileges on Virgin Australia and GOL are provided to First/Business class passengers traveling on a same day international DL, DJ or VA-operated flight; SkyMiles Diamond, Platinum or Gold members traveling on a same day international DL, G3, DJ or VA-operated flight.
  •        Reciprocal lounge privileges on Virgin Atlantic are provided to First/Business class passengers traveling on a same day international DL or VS-operated flight between the U.S. and U.K.; SkyMiles Diamond and Platinum members traveling on a same day international DL or VS-operated flight between the U.S. and U.K.

 

Delta Sky Club features and amenities:

  • Some features guests can enjoy at Delta Sky Clubs include:
    • A full service bar with complimentary beverages throughout the day
    • A robust buffet with healthy and hearty food offerings, including local food partnerships with chef Ethan Stowell in SEA and chef Mia Pham in SFO
    • Satellite television, newspapers and magazines
    • A work zone complete with complimentary Wi-Fi, cyber counters with power outlets and wireless printers
    • Dedicated staff members in each Club to provide assistance with real-time flight information, boarding passes, future flight arrangements and same-day ticketing
    • Guests can use SkyMiles to purchase spa services, premium beverages and Delta Sky Club access
  • Each newly-renovated Delta Sky Club has a custom design that is local to the city, developed in partnership with leading design and architecture firms to ensure the best possible club experience.
  • Delta works with a curator to select and purchase local art for the Gallery at Delta Sky Club which showcases unique artwork from local and emerging artists exemplifies a range of medium, both locally and regionally relevant.
  • In nearly 20 markets, we also have premium beverage options at THE BAR, including wines hand-picked by Delta’s Master Sommelier Andrea Robinson, seasonal cocktails and craft beers from the region.
  • In select locations, Delta also offers shower suites, spa services and products with Asanda Spa and Sky Decks. 

 

Additional information is available at delta.com/skyclub.

Delta Sky Club Seattle

 

Innovative Pilot Programs to Enhance the Customer Experience

 

Delta’s focus is on applied innovation – not chasing shiny objects for the sake of technology. Delta teams implement innovative thinking and approaches to solve real challenges and our customers and employees face.

 

Over the past year, Delta has led the industry on a number of customer solutions with pilot programs across the network:

 

 

Partnerships and Loyalty Programming

 

Delta has been making innovative investments over the past year in our customer engagement and loyalty programs, including SkyMiles which was recently named a Best Travel Rewards program by U.S. News & World Report, to provide even greater value to customers. Some differentiating features of the program include:

 

  • SkyMiles don’t expire.
  • SkyMiles Members can use their miles to travel to over 1,000 global destinations.
  • Award tickets start at just 10,000 miles, plus taxes and fees, for one-way awards.
  • Rollover for Medallion Qualifying Miles (MQMs) so that if you earn more MQMs than you need to get to status in a year, you can bank the extra MQMs and carry them forward to help you earn status for the next year.

 

Industry-leading partnerships with brands like Lyft and Airbnb allow customers to engage with Delta by earning miles for everyday activities.  

  • SkyMiles Member Lyft benefits offered exclusively at Delta.com/Lyft include:
    • One mile per dollar spent on all rides, with unlimited mileage earning
    • Limited time launch bonus of two bonus miles for a total of three miles per $1** spent on Lyft ride(s) to or from any airport location
    • New rider $20 credit broken down into two $10 Lyft ride credits
    • All Lyft rides are all eligible to earn miles including Lyft Line, Classic, Plus and Premier
  • In November 2016, Delta launched a first-of-its-kind partnership with Airbnb offering SkyMiles Members the ability to earn miles as a host or as a guest in millions of unique homes around the world.
    • SkyMiles Member benefits offered exclusively at http://delta.com/airbnb include:
      • 1 mile per dollar spent on qualifying stays
      • Up to 1,000 bonus miles and a $25 Airbnb coupon code toward a qualifying first stay for new Airbnb guests
      • Up to 25,000 bonus miles for new Airbnb hosts

 

**Excludes taxes, tolls, tips and fees. Terms apply and are available at https://www.deltalyft.com/terms-conditions/

 

In select markets, Delta also has partnerships with Porsche and BLADE for seamless transfers and transportation on the ground.

  • At JFK, customers can enjoy a fully integrated, streamlined airport transfer experience through Delta’s exclusive partnership with BLADE, a digitally powered aviation company that arranges on-demand helicopter service between its Manhattan heliport lounges and JFK.
  • Delta also offers “surprise and delight” rides with Porsche in certain markets around major customer milestones, like reaching one million miles. Delta’s Elite Services team greets customers at the aircraft boarding door and escorts them with their baggage to an awaiting vehicle to transfer them to their connecting gate.
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