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Delta continues to assist customers after the first major storm of 2018 affected airports all along the U.S. east coast, prompting the closure of two New York hubs.

At New York-JFK, the airline continues to make progress in reuniting customers affected by the storm with their checked luggage after winter conditions and increased baggage volume delayed delivery to some bag claim areas. Delta has established a dedicated line to help JFK customers retrieve checked bags; customers can call 1-888-977-1005 for assistance.

Delta is resuming operations at Charleston International Airport today after it was closed due to snow and ice accumulation on runways and taxiways. Normal operations are planned at the South Carolina airport.

Throughout the recovery, Delta people at every level have been working diligently to ensure customers are taken care of. This includes working throughout the week to clear snow and de-ice aircraft and ground equipment, ensuring a safe and efficient return to service from Florida to Maine. 

The airline's New York-JFK Airport waiver and Charleston Airport waiver remain in place to allow customers to adjust their travel plans and be reaccommodated on alternate flights. Customers are advised to check flight status on Delta.com or the Fly Delta Mobile App.    

 

3 p.m. Saturday update:

Delta expects to return to normal operations today after the first major storm of 2018 affected airports all along the U.S. east coast, prompting the closure of two New York hubs. No additional flight cancellations are anticipated.

Delta has suspended its operations at Charleston International Airport until Sunday after it was closed due to snow and ice accumulation on runways and taxiways. Delta continues to monitor operations at the South Carolina airport.

Delta teams worked through the week to clear snow and de-ice aircraft and ground equipment, ensuring a safe and efficient return to service from Florida to Maine. Employees continue to work diligently to assist customers and get them to their destinations safely.

"Delta people made the best of a tough winter storm to take care of our customers and ensure a safe operation," said Henry Kuykendall, Delta's Senior Vice President, Airport Operations-Northeast. "Even when our operation is slowed by inclement weather, Delta employees continue to go above and beyond to get the airline back to its characteristically strong reliability."

The airline's Northeast winter weather waiver and Charleston Airport waivers remain in place to allow customers to adjust their travel plans and be reaccommodated on alternate flights. Customers are advised to check flight status on Delta.com or the Fly Delta Mobile App.    

 

3 p.m. Friday update:

Delta expects to return to a normal operation Saturday, following a powerful, fast-moving Nor’easter drove heavy winds, snow and ice accumulation and prompted airports stretching from the southeast to Maine to suspend all airline operations.

Northeast Airport cleanup following storm Grayson Januar 2018Delta is recovering its Northeast operation Friday and flights to the three New York area airports have resumed after JFK International and LaGuardia were both shut down for several hours Thursday afternoon due to heavy snowfall and winds. The airline has canceled approximately 300 mainline and Delta Connection regional flights for Friday.

“Delta people made the best of a tough winter storm to take care of our customers and ensure a safe operation,” said Henry Kuykendall, Delta’s Senior Vice President, Airport Operations-Northeast. “Even when our operation is slowed by inclement weather, Delta employees continue to go above and beyond to get the airline back to its characteristically strong reliability."

An additional severe weather waiver covering the Charleston International Airport was published Friday morning after the airport authority closed the South Carolina airport due to snow accumulation on the runways. Customers flying to, from or through Charleston can make adjustments to their travel accordingly.

Customers with flights departing from the New York area airports Friday are encouraged to check Delta.com for the status of their flight and plan travel to the airport accordingly due to challenging road conditions throughout the area. At LaGuardia, MTA’s Q70 LaGuardia Link bus from Roosevelt Avenue is complimentary Friday. Those driving to LaGuardia should consider using this alternate route when approaching the airport from an eastbound direction on Grand Central Parkway.

5 p.m. Thursday update

Delta has canceled an additional 200 flights Thursday as heavy snow and strong winds have prompted the suspension of all airline operations at New York-JFK and New York-LaGuardia. Neither airport is expected to reopen until later this evening, pending the removal of snow and ice from runways, taxiways and ramp areas.

JFK Winter Storm January 2018Customers flying to, from or through the affected areas are encouraged to check the most current flight status on Delta.com or the Fly Delta Mobile app. An updated severe weather waiver has been issued.

Delta has 200 mainline and Delta Connection cancellations on the books for Friday due to the inclement weather in the Northeast and New England. A reduced schedule at both NYC airports is expected Friday as the airline works to reset its operations in the region.

Customers with flights departing from the New York area airports Friday are encouraged to check Delta.com for the status of their flight and plan travel to the airport accordingly due to challenging road conditions throughout the area. At LaGuardia, MTA’s Q70 LaGuardia Link bus from Roosevelt Avenue is complimentary Friday. Those driving to LaGuardia should consider using this alternate route when approaching the airport from an eastbound direction on Grand Central Parkway. 

Noon Thursday update

The fast-moving, powerful Nor’easter that brought snow and ice conditions to the Southeast and Mid-Atlantic has begun impacting airports in the Northeast and New England, including at Delta’s hubs in New York.

Delta canceled approximately 750 mainline and Delta Connection flights Wednesday and Thursday as a result of the storm for airports stretching from the southeast to Maine. Additional flight disruptions are possible, pending evaluation of field conditions at airports impacted by the storm. The airline’s Boston operation has been suspended through the remainder of the day Thursday with flights scheduled to resume at Logan International Friday morning, pending a facility assessment of the airfield.

Customers flying to, from or through the affected areas are encouraged to check the most current flight status on Delta.com or the Fly Delta Mobile app and an updated severe weather waiver has been issued.

In order to facilitate an efficient restart to the operation once the storm passes, Delta has repositioned some aircraft away from the New York and Boston airports so they can be flown in as soon as conditions improve and runways are cleared of snow.

3:30 p.m. Wednesday

Delta employees at airports throughout the mid-Atlantic, Northeast and New England are preparing for a strong Nor'easter, the first major storm of 2018, expected to produce high winds, bitterly cold temperature several inches of snow accumulation. Boston could see as much as 15 inches at the airport.

In anticipation of the severe winter weather, Delta will proactively cancel more than 400 mainline and Delta Connection regional flights Wednesday evening and Thursday, primarily at New York JFK International and LaGuardia airports as well as Boston's Logan International. Additional cancellations are possible.

Winter storm 2018 - Jan 3Airports along the storm's eastern seaboard path could see deicing delays and possible cancellations as well, depending on the track and severity of the storm.

In order to facilitate an efficient restart to the operation once the storm passes, Delta will reposition some aircraft away from the New York and Boston airports so they can be flown in as soon as conditions improve and runways are cleared of snow.

Customers are encouraged to visit Delta.com or the Fly Delta Mobile App to check the status of their flight before arriving at the airport. The airline Tuesday issued a winter weather advisory for much of the east coast stretching from north Florida to Maine, allowing customers with flexible travel plans to adjust their itineraries around the winter storm without incurring a change fee.

The same winter storm has already produced snow, ice and mixed frozen precipitation at airports in the Southeast. Delta suspended its operations at Savannah/Hilton Head International and Brunswick Golden Isles airports due to snow and ice accumulation on the runways and taxiways.

Noon Wednesday Update

Storm forces suspension of operations at two Southeastern airports

Delta has suspended operations at the Savannah/Hilton Head International Airport and Brunswick Golden Isles Airport in Georgia Wednesday due to severe weather—resulting in snow and ice accumulation on runways and taxiways—from a powerful Nor'easter making its way north along the eastern seaboard.

Operations are tentatively expected to restart midday Thursday after a facilities assessment. Daytime flights to Myrtle Beach and Charleston, S.C., have also been canceled Wednesday, though are expected to restart Wednesday evening.

Additional cancellations are expected at coastal airports in the storm's path across the mid-Atlantic, New York area and New England region.

Delta has so far canceled 45 mainline and Delta Connection flights as a result of the storm.

Customers are encouraged to check Delta.com or the Fly Delta Mobile App for the most up-to-date flight status information.

The airline  issued a severe weather waiver for Tallahassee, Gainesville and Jacksonville, Fla.; Valdosta, Brunswick, Savannah and Augusta, Ga.; Charleston, S.C.; and Raleigh-Durham, N.C., among other airports. Late Tuesday, Delta expanded its winter weather waiver to include airports across the Mid-Atlantic and Northeast.

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