Delta employees really like their “new” leader. Just 13 months after becoming CEO, Ed Bastian has been named one of the Highest Rated CEOs on Glassdoor, based entirely on feedback from the airline’s employees.
Glassdoor’s CEO approval ratings are gathered through the job site’s company review survey, which gathers current and former employee sentiment about job and company satisfaction, the work environment and the culture. Employees are asked to rate factors like compensation and benefits as well as work-life balance, and are asked whether they approve, disapprove or are neutral about the job their CEO is doing.
Under Bastian’s leadership Delta paid employees more than $1 billion in profit sharing, gave most employees 6 percent pay raises and thanked all 80,000 employees by name in an epic Facebook Live session. Meantime, Bastian has championed longstanding initiatives such as Chairman’s Club, a celebration of the company’s top employees complete with red-carpet gala, and a popular series of employee-engagement events called Velvet.
Bastian’s focus on employees has been obvious since he moved from Delta’s President to CEO in May 2016. A few months later, he was asked in an NPR interview to describe his job in five words. Bastian replied without missing a beat: “Taking care of our people.”
Allison Salkeld, President of GENGAGE, Delta's next-generation employee group, said leadership’s focus on culture is key to making Delta a rewarding place to work.
“Delta’s culture is distinct from the minute you walk in the door; it’s clear the emphasis on employees is real,” she said. “Knowing you’re part of a team that has your back - to help you celebrate wins and navigate challenges - is why I chose a career at Delta, and it’s one of the things that defines the ‘Delta Difference.’”
Veteran Delta flight attendant Mark Clarke has met Bastian several times and has always been impressed. “He will take care of Delta people. He came to hold this job having learned from some great leaders before him and I am confident he will continue in ensuring that the Delta culture thrives."
See the list of Highest Rated CEOs of 2017.