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Delta Rolling Out On-Demand Food Delivery for Customers at New York’s JFK, LaGuardia Airports

Innovative program using Apple iPads for direct meal delivery to gate areas is part of Delta’s multimillion dollar enhancements at JFK and LaGuardia

Nov 16, 2010

NEW YORK, Nov. 16, 2010 – Delta Air Lines (NYSE: DAL) this week is rolling out another food-related service enhancement at New York’s JFK and LaGuardia airports to allow customers to order meals directly from Apple iPad kiosks stationed near their departure gates, with delivery guaranteed within 10 minutes.

(Photo: JFK Terminal 2 – Croque Madame)

(Photo: JFK Terminal 3 – Bar Brace)

(Photo: LaGuardia Terminal D – Crust) 

Beginning Friday, customers will find new food ordering stations at gates 21 and 22 in JFK Terminal 2 and at gate 15 in JFK Terminal 3.  Stations are planned for gates 1 and 2 of LaGuardia’s Terminal D later this year.

The JFK and LaGuardia upgrades reflect the airline’s continued investment in New York and reinforce its commitment to enhancing customer service on the ground and in the air.

“As part of our aggressive plan to invest and improve our facilities at JFK and LaGuardia, Delta is fully committed to enhancing the experience for our New York customers with amenities that include not only superior food and beverage choices, but also services that make the airport experience seamless and efficient,” said Gail Grimmett, Delta’s senior vice president —New York.  “This innovative and exclusive program developed by our airport restaurant partner OTG Management helps reinforce our effort to become New York's preferred airline, offering our passengers the best customer experience available in airport dining.”

Already this year, Delta has announced two programs with OTG at LaGuardia and JFK to substantially remake the in-airport dining experience.  At LaGuardia, OTG is introducing 13 new food and beverage concepts throughout Terminal D while at JFK it has introduced new full-service cafés and bars at four Delta Sky Clubs.

"We are excited to announce and unveil the new enhancements OTG has made at JFK and LaGuardia,” said Rick Blatstein, CEO, OTG. “We are giving travelers a one-of-a-kind experience by bringing great food and beverages from world-renowned chefs to the gate area. By combining cuisine with innovative seating and ordering technology, we are offering a truly unique airport travel experience.”  At JFK, the new Terminal 2 dining stations will feature food from Croque Madame, a new French-inspired dining concept developed by New York chef Andrew Carmellini, while Terminal 3 will feature cuisine from Bar Brace, an Italian dining concept from New York restaurateur Jason Denton. At LaGuardia, the new Terminal D dining stations will be located adjacent to Crust, a Neopolitan-style pizzeria, developed by New York baker Jim Lahey of Co. and Sullivan St. Bakery

Prior to completing their order, customers using the new dining stations will be informed of their meal delivery time to ensure their order is received before their flight departure time.  The orders will be delivered by OTG servers in approximately 10 minutes or less. The newly designed gate dining areas will accommodate single and group travelers with most seats conveniently outfitted with power outlets for charging electronics.

The introduction of personalized food delivery at JFK and LaGuardia is the latest in a series of substantial investments Delta is making in the New York market, including a recently announced $1.2 billion plan to enhance and expand JFK Terminal 4 in partnership with the Port Authority of New York and New Jersey and JFK International Air Terminal LLC. Construction on the new Terminal 4 facility is slated to begin this year with completion scheduled for May 2013.

About OTG
OTG Management (www.otgmanagement.com) is an award-winning airport food and beverage restaurant company with more than 100 restaurants, bars and eateries in various airports including JFK, LaGuardia, Boston Logan, Tucson, Washington National, Orlando, Chicago O’Hare and Philadelphia. Since its entry into airports in 1996, OTG has been recognized throughout the industry for its strong customer focus and innovation especially at JFK Terminal 5 which celebrates the best of New York dining including Aeronuova®, Piquillo®, and La Vie®. The JFK T5 program has received rave reviews from numerous national publications, including: The New York Times, Wall Street Journal and Food & Wine Magazine, among others. More recently, OTG debuted LGA Terminal D featuring Prime Tavern (Michael Lomonaco), Bisoux® (Riad Nasr and Lee Hanson), and its Cibo Express® Food Hall including: Tagliare® (Dominick DeMarco) and Custom Burgers (Pat LaFrieda) along with WorldBean® Coffee.

About Delta
Delta Air Lines serves more than 160 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 351 destinations in 64 countries on six continents. Headquartered in Atlanta, Delta employs more than 75,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry's leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline's service includes the SkyMiles frequent flier program, the world's largest airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.


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