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Delta Air Lines Introduces Full Flat-Bed Seats on Flights Between Sao Paulo and Detroit

Nov 29, 2012

SAO PAULO, BRAZIL, Nov. 29, 2012 -- Delta Air Lines (NYSE: DAL) today announced a significant upgrade to its service between Sao Paulo and Detroit with the introduction of full flat-bed seats in BusinessElite cabin available from Jan. 16th, 2013.

"We are now offering full flat-bed seats on all of our flights to and from Sao Paulo (Detroit, Atlanta, New York JFK) as well as Rio de Janeiro, underscoring our steadfast commitment to offering our customers in Brazil a superior travel experience," said Nicolas Ferri, Delta’s vice president— Latin American and Caribbean.  “Delta’s frequent business travelers tell us that the comfort of flat-bed seats with direct aisle access is a must-have on flights to and from the U.S. The design of Delta’s new BusinessElite seats optimizes each passenger’s space, giving them privacy to work or relax in order to arrive at their destination ready for a day’s business.”

All 35 BusinessElite seats will offer a fully horizontal sleep experience with a full-size pillow and duvet, along with direct aisle access and more privacy.  The flat-bed seats will now be included in the following service:

Sao Paulo  –  Detroit


Flight

Departs

Arrives

Frequency

DL256

Sao Paulo at 10:55 p.m.

Detroit at 7:05 a.m. (next day)

Daily

DL255

Detroit at 7:55 p.m.

Sao Paulo at 9:45 a.m. (next day)

Daily

As part of its US$3 billion investment in product, airport terminals and services, Delta has remodeled and built new Delta Sky Clubs™.  Delta’s newest club located inside the new Maynard H. Jackson Jr. International Terminal in Atlanta offers a wide variety of amenities to international customers.  Delta Sky Club members can relax and increase their productivity during their travels. Amenities offered at this club, include showers, complimentary cocktails, beer and wine, snacks, WiFi and Satellite TV, as well as access to personalized flight assistance, meeting space, and conference rooms.

Seeking to enhance Portuguese-speaking customer experience, this summer Delta launched two new social media channels, fostering communications through different channels. Delta’s Twitter channel, @DeltaAjuda, provides real-time customer support before, during, and after travel, while the Facebook channel goes beyond customer service to provide helpful Brazil specific travel tips and guidance to enhance the travel experience for Brazilian consumers.  It may be found at:  http://www.facebook.com/DeltaAirLinesBrasil.  

Delta operates 35 nonstop weekly flights between Brazil and the U.S., including from Atlanta, Detroit and New York-JFK to Sao Paulo, as well as from Atlanta to Rio de Janeiro and Atlanta to Brasilia. 

About Delta Air Lines
Delta is working to become the best U.S. carrier in Latin America and the Caribbean. As part of that goal Delta has established a long-term exclusive alliance with GOL Línhas Aereas Inteligentes investing more than US $100 million in GOL. Likewise, Delta has invested more than US $65 million in Aeroméxico as part of a long-term exclusive commercial alliance and entered a code sharing agreement with Aerolíneas Argentinas solidifying its footprint in Latin America. Executive Travel magazine recognized Delta with the Gold Leading Edge Award for the Best Flight Experience to Mexico. Delta provides service to 32 countries and 43 destinations in the region offering more than 1,000 weekly flights between Latin America and the U.S. Spanish speaking Delta customers can receive real-time, on-the-go travel assistance in Spanish and Portuguese through its Twitter channels @DeltaAssist_ES and @DeltaAjuda 9 a.m. to 10 p.m. Brazilian customers can also access Delta´s dedicated Brazil Facebook page visiting http://www.facebook.com/DeltaAirLinesBrasil.

Delta Air Lines serves more than 160 million customers each year. During the past year, Delta was named domestic “Airline of the Year” by the readers of Travel Weekly magazine, was named the “Top Tech-Friendly U.S. Airline” by PCWorld magazine for its innovation in technology, won the Business Travel News Annual Airline Survey and was the recipient of 12 Executive Travel Magazine Leading Edge Awards for U.S. airlines. With an industry-leading global network, Delta and the Delta Connection carriers offer service to nearly 313 destinations in 58 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline’s service includes the SkyMiles frequent flier program, a world-class airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $3 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.


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