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Delta launches eBoarding Pass service for passengers traveling from Mexico

Service provides passengers easier, faster access to security checkpoints and boarding gates

Feb 19, 2013

ATLANTA, Feb. 19, 2013 – Delta Air Lines (NYSE: DAL) announced the eBoarding Pass service is now available for all passengers travelling from Mexico City. The eBoarding Pass option can replace the traditional paper boarding pass by sending a barcode to customers’ mobile devices when checking in online for travel from select cities. Mexico is one of three countries offering the eBoarding Pass service to Delta´s customers in Latin America, along with Chile and Puerto Rico.

”Delta has taken key steps in providing innovative tools to empower its customers in Mexico and the rest of Latin America,” said Carlos Hernandez, director for Delta in Mexico. “Travelers across the region can access information whenever they need it right from the palm of their hands; eBoarding substitutes a paper boarding pass making the process of getting through the airport with speed and convenience.”

Once passengers have completed the check-in process online, the eBoarding Pass will be available for them to send or view. If passengers do not need to check-in any luggage, they may proceed directly to the security point without the need to check-in again at the airport. Passengers who have elected to check bags should proceed directly to the curbside or baggage drop locations at the airport and present their eBoarding Pass along with a valid government issued photo ID for the ticket agent to verify.

The eBoarding Pass can be used on most mobile devices with Internet access either via check-in online or through the Fly Delta app for iPhone, Android or BlackBerry smartphones. It can also be sent to an email address or mobile phone number in the format of an e-mail or text message from delta.com. Passengers should have the barcode image available and fully visible on the mobile device screen when approaching the security checkpoint or boarding gate for scanning.

Last month, Delta launched itsFly Delta app for iPad, part of a $140 million investment in technology and the latest in a phased rollout of a significantly improved online and digital customer experience, which also included the 2012 launches of the new delta.com in November and revamped self-service kiosks in September. 

For any request, customers can visit delta.com and receive travel assistance in Spanish through Delta’s real-time Twitter channel @DeltaAssist_ES from 9 a.m. to 7 p.m.

About Delta Air Lines

Delta is working to become the best U.S. carrier in Latin America and the Caribbean. As part of that goal Delta has established a long-term exclusive alliance with GOL Línhas Aereas Inteligentes investing more than US $100 million in GOL. Likewise, Delta has invested more than US $65 million in Aeroméxico as part of a long-term exclusive commercial alliance and entered a code sharing agreement with Aerolíneas Argentinas solidifying its footprint in Latin America. Executive Travel magazine recognized Delta with the Gold Leading Edge Award for the Best Flight Experience to Mexico. Delta provides service to 32 countries and 43 destinations in the region offering more than 1,000 weekly flights between Latin America and the U.S. Spanish speaking Delta customers can receive real-time, on-the-go travel assistance in Spanish and Portuguese through its Twitter channels @DeltaAssist_ES and @DeltaAjuda 9 a.m. to 7 p.m. EST. Brazilian customers can also access Delta´s dedicated Brazil Facebook page visiting http://www.facebook.com/DeltaAirLinesBrasil.

Delta Air Lines serves more than 160 million customers each year. During the past year, Delta won 33 airline industry awards sweeping the major corporate travel surveys including Business Travel News, Travel Weekly, TravelAge West, Recommend Magazine and The Beat. Delta was also a recipient of the Secretary of Defense Freedom Award for exceptional support of National Guard and Reserve employees. With an industry-leading global network, Delta and the Delta Connection carriers offer service to nearly 319 destinations in 59 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry's leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline's service includes the SkyMiles frequent flier program, a world-class airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $3 billion in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.

For further information: Delta Corporate Communications 404-715-2554 news archive at news.delta.com


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