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In the latest installment of our Delta job swap series, Detroit operations service manager Dail Griffin from Airport Customer Service’s below wing division, traded places with senior flight superintendent Lance Green, who works in the Operations and Customer Center (OCC) at the airline’s headquarters in Atlanta.  

Delta’s OCC is the heartbeat of the airline, balancing the planned schedule with operational constraints and disruptions, all while achieving top-tier industry performance.

As a senior flight superintendent or dispatcher, Green oversees a team of 35-40 people who provide planning, monitoring and support along the route for Delta’s more than 2,500 daily flights in the U.S. and around the world.

“I do all I can do to make sure their job is easier or less stressful and to balance the workload,” said Green.

In his role on the “ramp,” Griffin oversees another aspect of the airline’s operation. His team lifts, loads, unloads and transports baggage, mail and cargo to and from every aircraft. They also operate ground support equipment such as tugs, conveyor belts and tow tractors.

“It takes a lot to run an airline. There are a lot of moving parts, and it takes that team effort,” said Griffin.

“We can make plans all day long. But when it comes time to carry out those plans, we rely on people like Dail and his crew to make sure that the planes are pushed on time, that the bags get to where they are going and that the customers receive the best care possible,” said Green.

Watch more of what they learned in their job swap in the video above, and check out the other job swap experiences here.

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