Delta leverages 'big data' to drive thoughtful customer service in sky
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Flight attendants are empowered to deliver enhanced, informed customer recognition.
Self-service bag drop
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The test, planned for Minneapolis this summer, is the latest in a string of innovative solutions giving customers choice in their own experience.
Ribbon-cutting at The Hangar
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Bots, voice assistants and drones are a few of the solutions Delta’s global innovation center is testing to improve customer experience.
Turbulence_node
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TODAY's Jeff Rossen visited Delta's training center in Atlanta to learn how the airline is making a smoother flight possible with its innovative app for pilots.
Delta employees answer SCAD student questions
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What will air travel be like 10 years from now? Delta has tapped Savannah College of Art and Design students to help find answers.
IFX event
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Delta IT employees volunteered their time and talent at the company's first Innovative Flight Experience event, where they were tasked with developing solutions to improve customer experience.
Delta introduces enhanced boarding process in Atlanta
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Interim queuing system is the latest in Delta's string of innovations to enhance customer experience.
Fly Delta App Wayfinding
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Delta leads industry with airport wayfinding maps fully integrated in the boarding pass.
Delta expands CLEAR in N.Y.
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Biometric technology simplifies I.D. checks, combines with automated screening lines to streamline security process.
Delta expands CLEAR in N.Y.
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JFK and LGA have joined 17 of Delta’s busiest U.S. airports in offering a faster way through security with innovative CLEAR technology.

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