Delta leverages 'big data' to drive thoughtful customer service in sky
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Flight attendants are empowered to deliver enhanced, informed customer recognition.
Main Cabin customers can enjoy Squirrel Brand almonds, Pretzel Perfection Pretzels and KIND bars, in addition to Biscoff cookies, starting in June.
Ribbon-cutting at The Hangar
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Bots, voice assistants and drones are a few of the solutions Delta’s global innovation center is testing to improve customer experience.
Select customers will be offered the noise-canceling headphones, enabling enhanced enjoyment of Delta Studio.
​Integrated helicopter airport transfers for Delta customers is the latest in airline's ongoing investments in customer innovation.
The airline recently updated its 100th aircraft with improved high-speed Wi-Fi, powered by Gogo 2Ku's industry-leading in-flight Wi-Fi technology.
Delta One
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The Crystal Cabin Awards are the world’s most renowned prize for innovation in aircraft interiors.
The airline will now offer Delta Comfort+ on all of its two-cabin aircraft and nearly all Delta Connection single-cabin aircraft.
Customers on select flights over 900 miles within North America will enjoy a refreshed menu of for-purchase dining options.
This latest enhancement is part of the airline's multi-billion dollar investment in the customer experience.

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