Delta introduces enhanced boarding process in Atlanta
Interim queuing system is the latest in Delta's string of innovations to enhance customer experience.
Flying A330
Bill Lentsch, Senior Vice President - Airport Customer Service, writes about new boarding processes and other airport innovations.
Bill Lentsch Executive Headshot
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Bill Lentsch is Senior Vice President – Airport Customer Service & Airline Operations for Delta Air Lines, leading Delta's largest business unit that encompasses more than 25,000 employees across...
Tim Mapes Speaking
Bill Lentsch, Senior Vice President-Airport Customer Service and Cargo Operations