March 2, 2017
Interim queuing system is the latest in Delta's string of innovations to enhance customer experience.
Nov. 4, 2016
Bill Lentsch, Senior Vice President - Airport Customer Service, writes about new boarding processes and other airport innovations.
March 3, 2016
Bill Lentsch is Senior Vice President – Airport Customer Service & Airline Operations for Delta Air Lines, leading Delta's largest business unit that encompasses more than 25,000 employees across...