Delta has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta.
Delta leverages 'big data' to drive thoughtful customer service in sky
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Flight attendants are empowered to deliver enhanced, informed customer recognition.
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Delta has taken legal action to stop fraudulent activity by four New Jersey-connected businesses misrepresenting themselves as Delta, including charging customers fictitious fees to process ticket...
group of people smiling at the camera
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Reservation Sales, Customer Care and Delta Sales Support (DSS) teams received multiple honors at the 2016 Stevie Awards for Sales and Customer Service event held recently in Las Vegas. The Stevie...
Miracle Network kids in Orlando
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Delta Orlando-based employees gave star treatment to 53 Children’s Miracle Network Hospital "Champions," who traveled to Walt Disney World Resort in Orlando, Fla., for the organization’s annual...
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When Flight 2614 arrived at Lafayette (La.) Regional Airport one night earlier this month, a ground supervisor immediately noticed a problem. The airplane’s landing gear doors were still down,...
DETROIT - While talking to 15 families with children who have chronic or terminal illnesses at a pre-flight meeting, Joni Kowalski, a Delta Airport Customer Service Red Coat, gave memorable...
SHANGHAI – Boasting the world’s second largest economy, China is attracting more Delta business and leisure passengers who need to connect at Shanghai-PuDong Airport (PVG) for travel throughout China...

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