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Delta teams continue to work with authorities at San Juan’s Luis Munoz Marin International airport to operate flights within the constraints of the damage caused by Hurricane Maria. On Sunday, Delta is scheduled to operate three roundtrip flights each from Atlanta and New York-JFK to San Juan, and plans to continue with this daily schedule. 

In an effort to maximize space in the cargo hold for relief supplies, customers traveling to San Juan will temporarily be limited to three checked bags per ticketed passenger. The three checked bag limit does not apply to customers traveling from San Juan. Similarly, customers traveling to St. Maarten  and St. Thomas will temporarily be limited to two checked bags weighing no more than 50 lb each per ticketed passenger. The two checked bag limit does not apply to customers traveling from St. Maarten and St. Thomas.

Fare caps and fee waivers in San Juan and the Caribbean

  • Delta has extended a fare cap to all continental U.S. markets to/from San Juan.
    • A fare cap to and from San Juan on nonstop itineraries now extends through Oct. 16 at $199 in the main cabin and $399 in First Class.
    • A fare cap is now also in place for connecting itineraries to any continental U.S. destination through Oct. 16 at $299 for main cabin service and $499 for First Class.
  • The airline has capped fares for non-stop flights for flights to and from Atlanta and St. Thomas until Oct. 9, as well as for flights to and from Atlanta and St. Maarten until Oct. 1.
  • A travel waiver was issued for passengers flying out of San Juan from Sept. 19-26. The waiver, which allows customers to change plans without incurring a fee, also covers customers from St. Maarten, St. Thomas, and Turks and Caicos with tickets issued from Sept. 5 to Dec. 31. Delta advises customers to visit delta.com to check the status of booked flights to the region.
  • Delta is temporarily waiving baggage and pet in cabin fees for customers traveling to and from San Juan and several other airports in the region. See delta.com for a full list.

Important considerations:

  • Ticketed customers should arrive at the airport at least two hours before their scheduled flight.
  • Delta understands the challenges faced by Puerto Rican customers struggling with communication on the island, and suggests they stay abreast of flight schedules by visiting delta.com or by staying tuned to local news media.

2 p.m., Friday:

Delta will increase its operations to and from San Juan's Luis Munoz Marin International Airport to seven roundtrip flights on Saturday, some of which will be upsized aircraft. Delta and the airport continue to work diligently to improve conditions and services while facing infrastructural and communications constraints.

"The reality of the situation is heartbreaking," said Natalie Foster, Field Director – Caribbean Region. "But team SJU pushes on. Their spirit of teamwork and support is unparalleled as they continue to prioritize our customers. They are true heroes."

On Friday morning Delta conducted its third humanitarian flight only nine days after hurricane Maria devastated the island's infrastructure and severely damaged the airport, including Terminal B, from where Delta operates. Flight 9771 was arranged in coordination Puerto Rico's Governor Ricardo Rosello after Delta called to offer help.  New York's Gov. Andrew Cuomo sent a contingency of State Troopers on the flight. 

"It was truly uplifting to welcome state troopers, FEMA and emergency workers," said Michael Luciano, Station Manager  San Juan. "Our Delta leaders are behind Puerto Rico and their commitment keeps our team strong." 

 

Route Departs Arrives
DL2822 JFK-SJU 6:45 a.m. 10:48 a.m.
DL429 JFK-SJU 8:05 a.m. 12:04 p.m.
DL2571 JFK-SJU Noon 3:55 p.m.
DL549 ATL-SJU 6 a.m. 9:43 a.m.
DL323 ATL-SJU 8:20 a.m. 11:52 a.m.
DL559 ATL-SJU 9:46 a.m. 1:22 p.m.
DL1387 ATL-SJU 11 a.m. 2:34 p.m.
DL326 SJU-JFK 7:05 a.m. 10:59 a.m.
DL302 SJU-JFK 1:05 p.m. 5:01 p.m.
DL332 SJU-JFK 4:55 p.m. 8:48 p.m.
DL922 SJU-ATL 7:15 a.m. 10:53 a.m.
DL322 SJU-ATL 12:50 P.m. 4:33 p.m.
DL506 SJU-ATL 2:20 p.m. 6:04 p.m.
DL1595 SJU-ATL 3:30 p.m. 7:13 p.m.

 Important considerations:

  • To maximize space in the cargo hold for relief supplies, customers traveling to San Juan will temporarily be limited to three checked bags per ticketed passenger. The checked bag limit does not apply to customers traveling from San Juan.
  • Ticketed customers should arrive at the airport at least two hours before their scheduled flight.

Fare caps and fee waivers in San Juan and the Caribbean

  • Delta has extended a fare cap to all continental U.S. markets to/from San Juan.
    • A fare cap to and from San Juan on nonstop itineraries now extends through Oct. 16 at $199 in the main cabin and $399 in First Class.
    • A fare cap is now also in place for connecting itineraries to any continental U.S. destination through Oct. 16 at $299 for main cabin service and $499 for First Class.
  • The airline has capped fares for non-stop flights for flights to and from Atlanta and St. Thomas until Oct. 9, as well as for flights to and from Atlanta and St. Maarten until Oct. 1.
  • Delta is temporarily waiving baggage and pet in cabin fees for customers traveling to and from San Juan and several other airports in the region. Baggage limits apply. See delta.com for a more information.
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