Delta issued the following statement this evening regarding Flight 1:
Upon landing the crew was debriefed and multiple passenger statements collected. Based on the information collected to date, it appears the customers who were removed sought to disrupt the cabin with provocative behavior, including shouting. This type of conduct is not welcome on any Delta flight. While one, according to media reports, is a known prankster who was video recorded and encouraged by his traveling companion, what is paramount to Delta is the safety and comfort of our passengers and employees. It is clear these individuals sought to violate that priority.
PREVIOUS STATEMENT (12:15 P.M.)
We take all allegations of discrimination seriously and we are gathering all of the facts before jumping to any conclusion. Our culture requires treating everyone with respect. Furthermore, Delta people are trained to and frequently handle conflicts between passengers.
Maintaining a safe, comfortable and orderly onboard environment is paramount for every flight and requires the cooperation of all of our customers in conjunction with adherence to directions from our crew members. This is a Delta policy and is required by U.S. regulations as well as others governing aviation worldwide.
Two customers were removed from Delta Flight 1 departing London-Heathrow today after a disturbance in the cabin resulted in more than 20 customers expressing their discomfort.
We have spoken with the customers who were removed; they were rebooked on another flight. Plans are in place to immediately speak with our crew and other passengers when the flight lands this afternoon. We will provide an update once we have more information.