It’s 6 a.m. on one of the biggest travel days of the year and a slew of groggy passengers are rushing to make their flight. Nearby, a crew of volunteers huddle at the check-in lobby of Hartsfield-Jackson Atlanta International Airport before fanning out to their respective posts at the world’s busiest airport.
Meet the Atlanta Peach Corps, a team of Delta volunteers from the airline’s headquarters who, during busy times in the operation - such as the July 4 holiday - find a few hours in their schedule to keep customers on their own timetables.
The blue polo-clad volunteers help with everything from guiding customers through the kiosk check-in process to security checkpoint line management and way-finding in the concourses.
“I thoroughly enjoy being able to assist the ATL team,” said Barbara H., Senior Analyst for Delta’s Revenue Management and Peach Corps volunteer. “It is rewarding to interact with our customers and ease their check-in experiences by greeting them, answering random questions and assisting with the kiosk check-in.”
After a six-year hiatus, the Atlanta airport team restarted the Peach Corps last summer as a way to support the Airport Customer Service team during peak travel days and in response to bad weather events. The success of the program prompted airport leadership to continue it, and volunteers have been seen throughout the airport during Thanksgiving with additional requests forthcoming for Christmas, New Years and historically busy travel periods this year.
This coming long July 4 weekend is expected to be among the busiest flying times of the year.
“This program has been a fantastic win for our customers and the Delta brand and embodies the team spirit Delta people are known for,” said Greg Kennedy, Delta’s Senior Vice President–ACS-Atlanta Hub. “Delta’s customers who travel through Atlanta are already supported by some of the best agents in the industry and Peach Corps volunteers only add to their positive experience.”
Many Peach Corps volunteers enjoy behind-the-scenes and frontline exposure.
“I felt honored representing Delta first-hand with our customers,” said Laura H., who volunteered for the first time this past Saturday.
Added Elizabeth B: “Most of our customers are so happy to see a smiling face and welcomed the assistance. Several customers mentioned that this is why they love Delta, because we go above and beyond to make sure our customers are taken care of.”
“Delta’s customers who travel through Atlanta are already supported by some of the best agents in the industry and Peach Corps volunteers only add to their positive experience,” said Greg Kennedy, Delta’s Senior Vice President–Airport Customer Service-Atlanta Hub.