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On certain days of the LAX move, Delta will operate out of as many as four terminals:

  • Saturday, May 13: Terminals 3, 5 and 6
  • Sunday, May 14: Terminals 3, 5 and 6
  • Monday, May 15: Terminals 2, 3, 5 and 6
  • Tuesday, May 16: Terminals 2, 3, 5 and 6
  • Wednesday, May 17: Terminals 2 and 3

Customers are strongly encouraged to take the following actions to avoid disruptions to their travel plans:

Check terminal and gate information prior to arriving at LAX. Delta customers should use the Fly Delta app or delta.com and reconfirm gate information upon arrival at the airport.

Arrive early. Delta recommends arriving three hours prior to domestic departures and four hours prior to international departures.

When in doubt, ask for help. Delta and the Los Angeles World Airports (LAWA) agency have hundreds of employees and volunteers stationed throughout the impacted terminals to assist customers. They will wear bright green vests that say “Ask Me.”

Delta is providing customers with real-time information on departure and arrival terminals and gates through the Fly Delta app, text messages, emails, post cards for connecting passengers and additional channels. Additionally, Delta released the latest version of the Fly Delta app earlier this year, featuring a completely interactive and integrated wayfinder map for LAX.

LAWA will update terminal information in real time at www.laxishappening.com and through social media using the hashtag #LAXontheMove. Digital signage will be continuously updated inside and outside the terminals, and shuttles will be provided to move passengers that arrive at the wrong terminals to the correct locations to make their flights.

Delta and LAWA have implemented a robust informational campaign and have been communicating with customers, employees, ground transportation operators, other airlines, and the public for several months leading up to the move through many channels, including mass advertising, targeted customer emails, customer and partner town halls, and media coverage. Delta is also working closely with ground transportation operators and rideshare services to ensure drivers are aware of the move and has created digital banners for Waze to remind customers to check their terminal on the Fly Delta app. Learn more at www.delta.com/skywayatlax.

 

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