11 p.m. ET UPDATE: Delta canceled about 775 flights Tuesday as the airline worked to establish normal operations after Monday’s outage that disrupted the flight schedule. The outlook for Wednesday’s operation is positive, Delta officials said, with about 90 cancellations expected at the beginning of the day leading to normal operations later.
“We continued today to steadily recover from the events of earlier this week that grounded our system, and are working hard to achieve a normal operation by mid-day tomorrow,” said Dave Holtz, Senior Vice President – Operations and Customer Center. “We will have a small number of cancellations in the morning as our operation restarts, so we continue to ask our customers to check their travel plans and flight status. We apologize to everyone who has been affected by these events, and we thank them for their patience.”
Customers traveling today and tomorrow should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta CEO Bastian: 'This isn't who we are'
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport.
Delta’s travel waiver has been extended. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee for a later date.
Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
The airline also provided hotel vouchers to several thousand customers, including more than 2,000 Monday night in Atlanta.
5:15 p.m. ET UPDATE: Delta has canceled 680 flights today as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule. About 2,400 flights had departed by Tuesday evening.
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process passengers at Hartsfield-Jackson Atlanta International Airport.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta’s travel waiver has been extended. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee for a later date.
Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.
The airline also provided hotel vouchers to several thousand customers, including more than 2,000 Monday night in Atlanta.
12:30 p.m. ET UPDATE: Delta has canceled about 530 flights today while more than 1,600 have departed as the airline works diligently to normalize operations after Monday's outage that disrupted the flight schedule.
Leaders and employees continue to focus on promptly moving departures at the airline's Atlanta hub, the world's busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process passengers at Hartsfield-Jackson Atlanta International Airport.
Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta’s travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover today.
8:30 a.m. ET UPDATE: Delta is cancelling about 300 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
"We were able to bring our systems back on line and resume flights within a few hours yesterday but we are still operating in recovery mode,” said Dave Holtz, Senior Vice President – Operations and Customer Center. “We are sorry for what many of our customers have experienced over the past 24 hours, including those who remain at airports and continue waiting for their flights. We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations.”
The airline said it canceled around 1,000 flights Monday. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta’s travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta offered compensation to customers significantly affected by delays or cancellations.
In addition, where available, customers are being provided with hotel rooms and other accommodations if a cancellation requires an overnight stay.
5:45 a.m. ET UPDATE: Delta is cancelling nearly 250 flights Tuesday morning as it works to reset the operation and get crews, aircraft and other operational elements in place to take care of customers. The airline experienced a loss of power Monday morning that impacted operations systemwide.
"We were able to bring our systems back on line and resume flights within a few hours yesterday but we are still operating in recovery mode,” said Dave Holtz, Senior Vice President – Operations and Customer Center. “We are sorry for what many of our customers have experienced over the past 24 hours, including those who remain at airports and continue waiting for their flights. We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations.”
The airline said it canceled around 1,000 flights Monday. Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.
Delta’s travel waiver has been extended to customers traveling on Aug. 9. Also, unaccompanied minors that have not yet begun travel will not be accepted until Wednesday. Those customers will be able to book without fee at a later date.
Delta is also offering compensation to customers significantly affected by delays or cancellations.
In addition, where available, customers are being provided with hotel rooms and other accommodations if a cancellation requires an overnight stay.
1:45 a.m. ET UPDATE: Delta canceled about 1,000 flights Monday due to a loss of power affecting Delta operations systemwide. Additional delays and cancellations are expected Tuesday morning as Delta continues to recover its operations.
Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App, Delta officials said. Customers can rebook their flight via the website.
Delta’s travel waiver has been extended to customers traveling on Aug. 9.
Delta is also offering compensation to customers significantly affected by delays or cancellations.
Note: The link to the travel waiver has been removed as the link is no longer active.