Delta continues to position aircraft and flight crews after severe weather in Atlanta - the world's largest and busiest airport hub - and in the Northeast U.S. this week. Here’s what customers scheduled to fly Delta should know today:
- Delta apologizes for the extended inconvenience to our customers. Chief Operating Officer Gil West said Thursday evening that Delta's recovery from storms this week has not been ideal, and he apologized to those who have been affected.
- You are entitled to a refund if your flight is cancelled and you do not travel. Waivers to change fees that were issued Thursday remain in place for customers to voluntarily change their travel without penalty.
- If you are traveling Friday, monitor your flight status via the Fly Delta app or delta.com before heading to the airport. If your flight is canceled or delayed, you can manage rebooking options on the Fly Delta app and at delta.com to avoid lengthy lines at the airport.
- Heavy spring break travel means open seats are very limited for rebooking. Delta is working to rebook customers as quickly as possible but options may be limited for customers who have been delayed or canceled this week.
- Delta people are working hard to stabilize the operation to get it back to a reliable state.
Q: What does Delta's travel waiver offer customers?
If a customer's flight is canceled or significantly delayed (90 minutes or more), he or she is entitled to request a refund for the unused portion of the ticket. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.