Delta customers are just a couple of clicks away from the information and resources they need to meet new negative COVID-19 test requirements introduced by many international and local governments during the pandemic. Shipped directly to your door or available for pickup locally, the airline is introducing new in-home PCR testing options from third-party testing providers for purchase that can conveniently and accurately offer test results.
“We are building an experience that offers flexibility and control for customers, even as their needs change,” said Delta’s Bill Lentsch, Chief Customer Experience Officer. “These new testing options will ensure that every customer has the information they need to choose the test that is right for them.”
Delta’s simplified testing flow ensures customers can travel with control. Here is how it works:
- Use Delta’s interactive travel requirements tool to plot your origin and destination, and click “search.” In seconds, Delta shares the latest detailed information around test requirements, quarantine restrictions, additional paperwork needed and other local government information. If a negative test is required, the tool will detail the types of tests accepted.
- Once you identify the test(s) accepted for your itinerary, visit Delta’s testing resources page to learn about the in-home and in-person options that meet your destination’s guidelines. Do your research – not all destinations accept the same type of test, so choose the option that is best for you.
- Once results are available, customers should bring their results with them throughout their travel and confirm if any government-specified pre-departure test result registration applies. Customers entering the U.S. will soon be able to directly upload their negative test results at check-in. A ‘Test Verified’ screen on mobile devices will indicate an accepted COVID-19 test result.
Have a question during booking? No problem – customers can use Messaging to connect with a live Delta representative for in-the-moment assistance or with a Delta Virtual Assistant for quick answers to frequently asked questions. Customers can message Delta the same way they would with a friend or family member. Connect directly from the Fly Delta App or iMessage to easily make changes to your travel plans.
The airline plans to add even more in-home testing options for customers traveling both into and out of the U.S., with more updates to Delta.com planned for the coming weeks.
The company is adding new options for customers who prefer in-person testing as well. For example, those booking through Delta Vacations can travel with confidence as all hotels offered outside the U.S. have in-hotel testing through April 2021.
Customers can expect further improvements across the travel ribbon this spring as the company works toward launching a holistic and seamless digital experience from booking and testing to document verification. Delta recently shared its plans to integrate best practices from across the travel industry into Delta channels, creating an easy-to-use, automated experience for customers that brings back the pre-COVID-19 travel experience.