Delta hosted a speaker series at its booth at CES 2020 in Las Vegas, raising the curtain on the world’s best airline and how Delta people continue transforming the customer experience.
Delta has a long history of innovation – just Google “who invented the hub and spoke system” – but even established innovators can use some extra brainpower. That’s why Delta works with startup companies to explore new technologies to make air travel seamless, enjoyable and tailored to individual customers’ needs.
Customers expect a personalized, intuitive experience from every brand they do business with. Startups understand this, and their speed, appetite for risk and fresh perspective benefit Delta. Meantime, Delta’s resources can help a startup gain a foothold in an industry that can require a lot of capital to penetrate.
Ultimately, Delta works with startups as part of its goal to transform travel by connecting technology with humanity – the famously warm service of Delta employees - to elevate the customer experience at every step of the journey.
Watch highlights of the conversation above, or the full 25 minutes here.