ATLANTA and LONDON, November 3, 2014: On arrival at London Heathrow Terminal 3, Delta Air Lines BusinessElite customers can now enjoy a seamless and stress-free transfer from car to lounge in less than 10 minutes via the Virgin Atlantic Upper Class Wing.
Delta passengers arriving at the airport by private car will be met by Virgin Atlantic’s concierge staff who will provide printed boarding passes and swiftly handle any checked luggage. Passengers will then be whizzed through the Private Security Channel, beating the queues and leaving more time to enjoy the Clubhouse. The service will provide BusinessElite customers with the same experience Virgin Atlantic’s Upper Class customers currently enjoy through the Upper Class Wing service.
“This is another step in offering an improved product to our joint customers and taking the best that each airline has to offer,” says Perry Cantarutti, Delta’s senior vice president Europe, Middle East and Africa. “The Upper Class Wing and the fast transfer to the Clubhouse is a unique benefit offered by no other airlines at London Heathrow, ensuring that our customers have an enjoyable and relaxed airport experience.”
BusinessElite customers will be able to request access to The Upper Class Wing by contacting Delta’s Upper Class Wing support team on 0808 145 3742 (UK) or 1-800-985 8706 (USA) no longer than one month or less than 14 hours before a flight. Customers must provide full passenger, flight, checked baggage, vehicle and arrival details when requesting access.
Since the start of the Delta and Virgin Atlantic trans-Atlantic joint venture, 3.5 million passengers have experienced the benefits of the partnership. The two airlines also have a codeshare agreement in place, maximizing the customer appeal of the joint schedule. The partnership enables the airlines to offer more flight choices for travellers on both sides of the Atlantic by improving their travel options. From March 2015, Delta and Virgin Atlantic will offer 37 peak day flights between the U.K. and the United States.
Notes to editors: The Delta Upper Class Wing support centre is open 24/7. BusinessElite customers will receive email communication from Delta on the process to request Upper Class Wing access. Passengers will need to provide the following information:
- Full flight details for the Delta marketed flight, including unique locator reference or ticket number
- The names of all the passengers in the vehicle, and whether or not they're flying
- The full passport details of flying passengers and the address of their first night stay if travelling to the U.S.
- The car registration, make, model and colour
- The driver's name
- A mobile number of the driver or passenger
- The number of bags to be checked in for each customer
- An email address for the confirmation
- An estimated time of arrival