A New Jersey cross country team was in danger of missing their meet after their flight to Orlando was canceled by another carrier. That's when Delta teams stepped in.
Their goal? Operate every flight safely and on schedule.
Delta was the only airline and travel company listed.
Watch the Atlanta Journal-Constitution’s “Jet-fueled Jobs” video series featuring Wayne Saxon, a Delta ramp agent who is specially trained to de-ice aircraft.
When a runway was closed in Manila, Philippines and dozens of flights were canceled, Delta people worked tirelessly to find new connections for more than 1,000 customers.
​Delta people are making preparations to finish strong after a record setting year: carrying over 6 million customers on more than 55,000 flights during peak holiday travel season, Dec. 21 to Jan. 1.
With these changes, Austin and Raleigh are set to become the two largest non-Hub stations in the system.
It was the bottom of the sixth inning, and the outcome turned bleak for Babe Ruth League baseball team, the Norwalk Connecticut All-Stars, before Delta employees from Airport Customer Service and the Operations and Customer Center stepped in to save the day.
No matter how you slice the data — number of customers carried, flights flown, destinations served, irregular operation days handled — records were made and broken this summer.
Wilmarie Ramos Cotto, Global Ticket Support Specialist, took the world behind-the-scenes at Delta's Customer Engagement Center in Tampa.