Delta debuts a vision for cross-journey personalization for Delta SkyMiles Members with a goal of a connected journey from home to destination to better serve customers by harnessing the power of preferences.
Delta is bringing together an ecosystem of digital services and experiences to create Delta Sync, its vision for personalized travel that will make every trip feel fit for you.
Rolling out in 2023, Delta Sync is underpinned by SkyMiles membership and catalyzed through free Wi-Fi to deliver personalized and exclusive in-flight entertainment, more ways to enjoy your favorite onboard food and beverage, and exclusive partnerships with top consumer brands coming this year.
“Delta Sync elevates what it means to be a Delta SkyMiles Member by enabling a journey that fits you perfectly and grows more rewarding the more you travel,” said CEO Ed Bastian from the C Space keynote stage at CES 2023. “The future of travel is one where your digital and physical experiences come together in a seamless, warm and personal way, making those human travel connections even more meaningful.”
Experiencing Delta Sync is easy – customers simply join SkyMiles for free to create a profile and book travel.
As initial Delta Sync experiences roll out in 2023, the airline is taking a step forward in making every trip feel fit for you. Read on for more information about the personalized and exclusive in-flight entertainment, more ways to enjoy your favorite onboard food and beverage, and exclusive partnerships with top consumer brands coming this year.
The innovation at the heart of Delta Sync
At CES 2023, Bastian shared a vision for a new standard of personalized travel, with an ecosystem of experiences that put customer needs and preferences at the center of the journey.
Delta’s newest and most innovative customer experience enhancements are unlocked by Delta SkyMiles Membership. Members will have early access to elements of Delta’s future travel experience through the power of Delta Sync.
Free Wi-Fi and Delta Sync Exclusives hub
In partnership with T-Mobile, Delta will offer fast, free Wi-Fi to all Delta SkyMiles Members on board most domestic mainline flights beginning Feb. 1, the first US global carrier to offer availability of free Wi-Fi as a core element of its customer experience.
Designed to power Delta’s vision of more personalized travel, free Wi-Fi is built on Delta’s industry-leading loyalty program. In the coming months, Delta SkyMiles Members will find exclusive offers, access and entertainment on the Delta Sync Exclusives hub. Delta plans to unveil Delta Sync Exclusives hub later this spring.
CES
Delta SkyMiles® Members will enjoy exclusive in-flight access to premium entertainment from Paramount+, new destination guides from Atlas Obscura and more in 2023 with Delta Sync.
Delta Sync On Demand
The all-new in-flight entertainment system is designed to offer more of what customers would find on their home smart TV. With food and beverage ordering in First Class, curated content recommendations, real-time seatback flight notifications and more, Delta plans to introduce early versions of the system this summer.
Stay tuned for more details on where to find the new system in the coming months.
Facial Matching
Currently available in Atlanta and Detroit, Delta Sync facial matching is already helping customers save time and hassle as part of the check-in process. Delta SkyMiles Members who opt into Delta Sync facial matching can enjoy seamless baggage drop, security and boarding without the hassle of pulling out their ID or boarding pass.
All this and more are just some of the perks of SkyMiles Membership. Learn more about how Delta is making Membership more rewarding in 2023.
Through the warmth and service of the Delta people and the power of innovation, Delta never stops looking for ways make every trip feel made for you. Follow more from Delta at CES 2023 on Delta News Hub.
Media Kit
Delta returned to CES -- the world's largest consumer technology conference -- in 2023. CEO Ed Bastian was the keynote guest opening the CES C Space program -- the annual speaker series reserved for top business, marking and media voices -- in partnership with MediaLink.
