Delta teams are working around the clock to get customers safely to their destinations while bringing our operation back to normal following Wednesday’s record series of severe thunderstorms that resulted in a nearly all-day ground stop in Atlanta — Delta’s largest and busiest hub.
Customer call volumes remain high and Spring Break travel means reaccommodation opportunities are limited. Our employees are doing all they can, picking up extra flights, working overtime and going above and beyond for our customers on the phone and in gate areas.
Wednesday’s severe weather was unprecedented for Atlanta and the specific track and intensity of weather like this is often difficult to forecast. The convective activity and storm cells, mixed with tornadic conditions, continued to hit in and around the Atlanta Airport from the early morning hours and lasted through the evening, essentially halting much of the day’s operation, prompting delays and cancellations.
Delta’s Atlanta hub is also the world’s busiest and on a blue-sky day, our people efficiently accommodate well over 150,000 people per day. Roughly 60 percent of our 1,250 aircraft fleet cycles through Atlanta on any given day as they arrive from and depart to destinations around the globe. But when weather like we experienced Wednesday hits Atlanta, the resulting impact to Delta’s entire operation can be significant.
When Delta doesn’t fly aircraft, not only do customers not get to their destination, but flight crews don’t get to where they are scheduled to be. When this happens, unfortunately, further delays and cancellations result. And flight crews can only be on duty for a limited time before rest periods are required by law.
We are grateful for your patience and want you to know that we, as always, learn from these experiences. While we can’t control the weather, we understand the resulting recovery has not been ideal and we apologize for that. Please visit delta.com or the Fly Delta Mobile App for the latest flight information.
Q: What does Delta's travel waiver offer customers?
If a customer's flight is canceled or significantly delayed (90 minutes or more), he or she is entitled to request a refund for the unused portion of the ticket. Even if the flight is not canceled, a one-time change to the ticket may be made without a fee. See full details here.
Gil West is the S.E.V.P. and Chief Operating Officer of Delta Air Lines.