Delta will provide $200 in travel vouchers to all customers who experienced a delay of greater than three hours or a cancelled flight between Aug. 8 - 10 as a result of Monday’s systemwide outage. The vouchers are available for travel on all Delta and Delta Connection-operated flights.
Delta extended its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Wednesday, the offer was extended again.
“We know that travelers value our commitment to excellent operational performance, and today we did not deliver on that commitment,” said Gil West, Delta’s Senior Executive Vice President and Chief Operating Officer. “We want our customers to know we are thoroughly investigating the matter and that we are truly sorry.”
Delta cancelled hundreds of flights and hundreds more were delayed as it worked to reset its operation following a loss of power in Atlanta that affected Delta computer systems and operations worldwide. Systems are fully operational and flights resumed hours ago but delays and cancellations remain as recovery efforts continue.
Customers affected by the outage and who have provided their email address will be contacted today and will receive their voucher in seven to 10 business days. Customers who have not been contacted can complete a Customer Care form on www.delta.com/wecare to receive their voucher. All travel must be booked by Aug. 8, 2017.
A travel waiver is in effect. (link to waiver has been removed as the link is no longer active)