Thousands of customers recognized Delta's investments in airports, cutting edge travel technology and on-board experience, choosing the airline for an unprecedented six World Travel Awards in 2018:
- North America's Leading Airline
- North America's Leading Airline Brand
- United States' Leading Airline to Mexico
- United States' Leading Airline to South America
- United States' Leading Airline to Central America
- United States' Leading Airline to the Caribbean
This is the fourth consecutive year in which thousands of customers voiced their preference for Delta as the leading airline in North America and the best U.S. carrier in Latin America and the Caribbean, but Delta excelled this year with an additional win as North America's Leading Airline Brand for the first time. In 2017, the World Travel Awards honored Delta with five awards and its JCA partner Aeromexico with two.
"Seven years of intense work have been validated once again by Delta loyal customers; we are thankful and humbled for their preference," said Luciano Macagno, Managing Director — Latin America & the Caribbean Sales. "We also want to thank our employees for supporting our company's goals to be the best global airline and the best U.S. carrier flying to Latin America. Receiving more WTA awards than ever before is further proof that we continue steadfast on the right track."
These honors recognize the multi-billion-dollar investments that the airline continuously makes in the overall customer experience. Just last week the airline announced the launch of the first biometric airport in the U.S. The Delta Biometrics experience includes using facial recognition technology at every touch point of the International Terminal F at Hartsfield-Jackson International Airport.
Additionally, Delta has invested more than $7 billion in airport projects since 2006, and along with its airport partners, Delta will be involved in an additional $12 billion worth of facilities infrastructure projects in coming years, including improvements at several of its key hubs in Atlanta, Los Angeles, New York, Salt Lake City and Seattle.
Delta looks for ways to master and better understand customers' needs through Net Promoter Score, a key metric to gauge customer's overall satisfaction, the airline evaluates many factors such as reliability, airport and on-board service, and technology.
Delta's growth in the region has been boosted by its collaboration with partners that increase the power of the airline's network. Alongside our strategic partners Aeromexico, GOL, Aerolineas Argentinas and, most recently, WestJet, we have been able to improve our services across the region. From mutual benefits to a seamless service between markets, we work in these alliances to integrate the offer and provide simple yet powerful options to our customers.
"Delta's success story in Latin America and the Caribbean becomes even stronger thanks to the success of our alliance partner Aeromexico, honored this year with the WTA award as Mexico & Central America's Leading Airline 2018 and Mexico & Central America's Leading Brand 2018," said Nicolas Ferri, V.P. — Latin America and Alliances Americas. "We celebrate the team's joint success and congratulate our Aeromexico colleagues for their commitment to provide our joint customers the best travel experience."
Delta and Aeroméxico recently marked the first year of the most successful and integrated joint cooperation agreement in the Americas, an alliance that expanded the airlines' transborder network and is providing increased benefits to their clients.
This year, The World Travel Awards celebrated their Galas in Ecuador and Jamaica. On Sept. 15, the Latin America Ceremony took place in Palacio Cristal, Guayaquil, Ecuador. Later on, Sept. 22, the Caribbean and North American Ceremony was held in Montego Bay, Jamaica.
Delta has made important enhancements to the Main Cabin experience including free Main Cabin meals on select coast-to-coast routes, free mobile messaging, free in-flight entertainment, upgraded Main Cabin snacks, the addition of sparkling wine, access to Wi-Fi on nearly all flights, enhanced blankets and refreshed Flight Fuel food-for-purchase options. Recent upgrades to the Delta One in-flight experience include new chef-designed Delta One menus curated by Jon Shook and Vinny Dotolo for flights from LAX, refreshed TUMI amenity kits with Kiehl's products, and an Alessi-designed collection of service ware.