Delta has taken legal action to stop fraudulent activity by four New Jersey-connected businesses misrepresenting themselves as Delta, including charging customers fictitious fees to process ticket changes and cancellations, as well as committing bereavement and emergency fare fraud.
Delta this week filed a lawsuit against the companies and requested a preliminary injunction from the New Jersey federal court. The issues include fraud, trademark infringement and other damaging business practices.
In its legal filings, Delta alleges these companies “intentionally structured their Internet websites and advertising to illegally and improperly make use of Delta’s name and trademarks. The purpose of these websites is to place highly in the search results which include the Delta name and/or Delta [brand] on various Internet search engines.”
In one instance, one of the companies claiming to be Delta contacted a customer to request additional credit card information “required to process the booking.”
Delta has issued the following statement on the legal filings:
“Delta has become aware of ongoing fraudulent activity by parties not affiliated with us to charge customers fictitious fees. The lawsuit and the preliminary injunction filed with the New Jersey federal court are just two actions in Delta's broader effort to steadfastly protect our customers and the Delta brand.”