Delta unveiled changes to its leadership team today as it works to transform the air travel experience to better serve its customers, employees and the world around us.
“As we prepare to enter a new decade, the passion, dedication and professionalism of Delta’s 90,000 people worldwide have positioned us as the airline that connects the world better than any other,” Delta CEO Ed Bastian told employees in a memo. “As we continue on our journey, it’s important that our leadership team continues to transform the customer experience and ensure long-term growth and success.”
Highlights of the new leadership team include:
- Bill Lentsch, a 30-year Delta veteran, will head an integrated customer experience organization that oversees Delta’s customer-facing divisions. “Our customers are at the center of everything we do, and Bill will align the functions that power our journey to transform air travel into an experience our customers enjoy,” Ed wrote.
- Gareth Joyce has been named Delta’s first Chief Sustainability Officer, responsible for Delta’s plan, announced on Profit Sharing Day, to invest $1 billion over the next decade to become the first carbon neutral airline globally, and serve as a responsible steward of our environment.
- Eric Phillips will become Delta’s new Senior Vice President of Airport Customer Service and Cargo, bringing exceptional leadership skills and deep commercial experience to Delta’s largest customer-facing operational group.
- Erik Snell will become head of Corporate Planning, a new function dedicated to ensuring that Delta’s operational and commercial organizations are fully aligned.
- Gil West, Delta’s Chief Operating Officer, will focus on driving innovation across the business. In addition to his current responsibilities, his role will include leadership of Delta Portfolio Services, a new area that will include Delta’s portfolio of businesses and drive growth opportunities.
The changes are effective March 1. In his letter, Ed wrote that “I’m confident that our new leadership organization will drive us closer to delivering the very best airline experience to our customers and position us as leaders across the globe into the next decade and beyond.”
More details on the announcement are available in Ed’s letter to Delta employees, which can be read here.