Delta is taking steps to help customers and employees promote a safe experience on the ground and in the air .
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In the latest move to ensure we’re keeping people safe during the COVID-19 pandemic, Delta is taking steps to help customers and employees have more space on the ground and in the air.

Protecting our customers   

Starting April 13 through June 30, the following temporary changes will go into effect to further promote a safe flying experience:  

  • We are blocking middle seats in Main Cabin, Delta Comfort+ and Delta Premium Select across all flights. When booking your future seat selection via the Fly Delta App or online, middle seats will be shown as unavailable.   

  • We are reducing the number of customers on each flight.   

  • We are pausing automatic, advance Medallion Complimentary Upgrades. These will now be processed at the gate – still in priority order – to allow gate agents to determine how to best seat customers while considering aircraft weight-and-balance restrictions.   

  • Customers who want more space can explore options via the Fly Delta App or at Customers who prefer to be seated directly next to travel companions and family members or needing additional assistance should contact Reservations ahead of travel or talk to a Delta agent upon arriving at the gate.   

In addition to transforming cleanliness across aircraft and airports to deliver our new Delta Clean standard for the long term, Delta people have already taken the following steps over the last few weeks to help provide more space for customers:  

  • Boarding customers 10 at a time, reminding them to add extra space as they board, and working with customers to find a new seat within their cabin if needed and as space allows.  

  • Connecting with customers onboard after the aircraft reaches 10,000 feet, to help them find a new seat while complying with weight-and-balance restrictions.  

  • Extending the ability to plan, re-book and travel with us for up to two years – giving Delta customers some extra breathing room for changes.   

Safety requires that customers sit close to their assigned seat   

An aircraft’s safe operation requires a balanced distribution of weight inside the cabin. To balance needs of aircraft weight and balance with the desire of customers to have more space, customers will need to be seated within the same class of service and within three rows (in front or behind) of their assigned seat.  

Protecting Delta people   

Keeping our people safe helps keep our customers safe. That’s why we remain in coordination with the U.S. Centers for Disease Control & Prevention and local health organizations to make necessary adjustments across our business. Customers will notice some of these steps.  

A few of the ways we’re taking care of our people include:  

  • Offering paid protection for employees who meet the CDC’s criteria of being at higher risk for severe illness so they can stay home from work without worry.   

  • Requiring Delta people to wear a personal cloth face covering or mask at work in accordance to CDC recommendation, using sources that will not impact the critical needs of healthcare workers.   

  • Encouraging employees without operational critical roles to work from home.  

  • Expanding temperature screenings to locations across our system to protect employees in Delta workplaces.  

  • Temporarily blocking seats around jump seats, where flight attendants are often seated, to allow additional space between crew members. This is in addition to seating crew members in the cabin to allow for more space on transoceanic flights and where jump seats are located side-by-side on select aircraft, effective by April 15.   

  • Providing hand sanitizer in workstations and lounges, offering sanitizing wipes and gloves on board and cleaning flight decks daily as part of an enhanced flight deck cleaning program.  

  • Using the same electrostatic spraying procedure that we use on our aircraft to sanitize Reservations & Customer Engagement Centers with a high-grade disinfectant that is highly effective against many communicable diseases, including coronaviruses.

  • Developing workstations to help Delta TechOps teams with operationally critical roles practice have more space, as well as assigning specific airport areas to limit social contact and help avoid meetings in jet bridges and other areas where people gather.   

  • Providing our Airport Customer Service team with protective gloves and masks, along with readily available hand sanitizer and disinfectant wipes to clean surfaces in high-traffic customer and employee areas.   

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