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Delta Air Lines Cargo has appointed Rafael Figueroa as Managing Director – Cargo Operations and Customer Experience, a role previously held by Julian Soell. 

Effective this fall, Rafael will transition from Aeromexico Cargo to Delta Cargo, to lead a team of over 1,600 employees, managing Delta’s worldwide cargo operation to deliver industry-leading customer service. This appointment is part of an international talent exchange program between Delta and Aeromexico, which aims to share best practices and skills across all areas of the business. 

Rafael Figueroa, Managing Director – Cargo Operations and Customer Experience“Rafael brings extensive experience to Delta - not only through his knowledge of the cargo and ground handling industry, but also through his understanding of the Latin America market,” said Shawn Cole, Delta Cargo – Vice President.  “With his familiarity of Aeromexico, we will also be able to deepen and strengthen the cargo joint cooperation agreement between Delta and Aeromexico, as well as continue the momentum of providing industry leading operations and customer service.”

With 12 years in the airline industry, Rafael most recently served as Vice President for Aeromexico Cargo, with prior roles as Vice President – Ground Handling for Aeromexico and as Chairman of the Board for SkyTeam Cargo Alliances.

The JCA between Delta and Aeromexico allows customers to work with either carrier to transport cargo across a broad network of flights and joint trucking options.  Delta and Aeromexico Cargo have 10 co-located warehouses and the two companies are implementing joint sales and marketing initiatives in both countries.

With Lindsey Jalil leading Cargo’s Commercial teams and Eric Wilson leading Global Sales, Rafael will complete the strong leadership team, under Shawn Cole to continue Delta Cargo’s positive momentum through the end of this year and beyond.

 

About Delta Cargo

Delta Cargo offers access to an industry-leading global network, reaching more than 310 destinations in 54 countries on six continents and carrying more than 2.2 billion cargo ton-miles each year. Whether it’s life-saving pharmaceuticals, organs for transplant, fresh flowers, asparagus, luxury cars or bulk shipments, Delta Cargo offers reliable shipping services with GPS and real-time tracking options. With an industry-leading Cargo Control Center for 24/7 proactive shipment monitoring and IATA’s CEIV Pharma certification, Delta has the best on-time performance of any U.S. airline. In 2018, Delta was named to Fortune’s top 50 Most Admired Companies in addition to being named the most admired airline for the seventh time in eight years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented seven consecutive years. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry’s leading transatlantic joint venture with Air France-KLM and Alitalia as well as a joint venture with Virgin Atlantic and Aeromexico. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Mexico City, Minneapolis/St. Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de Gaulle, Salt Lake City, São Paulo, Seattle, Seoul, and Tokyo-Narita. Delta has invested billions of dollars in airport facilities, global products and services, and technology to enhance the customer experience. Visit www.DeltaCargo.com to subscribe to news updates and operational advisories Look for the red ‘Subscribe’ button on the Alerts & News page.

 

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