ATLANTA, May 16, 2007 – Delta Air Lines (NYSE: DAL) recently emerged from a successful and efficient 19-month restructuring positioned to compete around the world with a best-in-class cost structure and balance sheet, a diversified global network, a renewed focus on the customer experience and re-branded identity. In concert with those changes, the cargo division has adjusted its operations specifically to support a stronger, more balanced network that includes the addition of more than 60 new international routes. The division is refocusing its entire operation to provide better customer service, greater quality of product and improved lines of communication between customers and providers.
Another visible adjustment within the division was to update the brand identity by changing the name from Delta Air Logistics to Delta Cargo to coincide with an overall revitalization of its cargo network, customer service and online technology for domestic and international cargo services.
By establishing a new brand presence, Delta Cargo is strengthening its position as a cargo industry leader while re-establishing itself as an integral component of the Delta family.
“With our extended international network and name change, we are clearly stating our dedication to serving the long-term shipping needs of our customers,” said Ben Darnell, managing director - Delta Cargo. “These changes ultimately will serve the best interests of our customers and our partnership with the SkyTeam Cargo Alliance.”
Delta Cargo’s transformation will not be limited to operations. This summer, deltacargo.com will offer improved online booking and tracking of domestic and international shipments with more robust systems integration – allowing customers better access to information to help them run their operations more smoothly.
The new Delta Cargo also offers a more cohesive, global view thanks to the relationship it has with its seven SkyTeam Cargo Alliance partners: AeroMexico Cargo, Air France Cargo, KLM Cargo, Alitalia Cargo, Korean Air Cargo, CSA Cargo and NWA Cargo.
“Our alliance partners applaud the transformation of Delta Cargo as it provides our customers greater global reach and seamless access to our cargo services. It will add more value to our existing relationship and our exceptional shipping services,” said Dave Paule, general manager - Alliances, Product Development and Distribution, Delta Cargo.
Delta Cargo is becoming the world’s leading carrier between the United States and destinations around the world with a strategic focus on simplifying the process for customers and remaining true to its commitments. Through the SkyTeam Cargo Alliance – one of the world’s most extensive cargo networks – the new Delta Cargo currently offers customers daily flights to over 728 destinations in 149 countries. The new Delta Cargo offers online access to cargo flight availability, shipment tracking, and cargo products and services at www.deltacargo.com
