Delta is transforming expectations for cleanliness across airports and on aircraft to deliver a new standard of clean for customers: Delta Clean. Now the global airline is committing to these elevated cleaning measures for the long term.
“The highest levels of clean should not be reserved for times of crisis – customers deserve to feel confident and safe whenever they decide to travel,” said Bill Lentsch, Delta’s Chief Customer Experience Officer. “That’s why we are extending our overall safety focus to include our new standard of clean.”
Delta is bringing the same rigor and focus to cleanliness that it used to redefine industry expectations for on-time performance, Lentsch said, so customers can trust in the Delta Clean commitment.
Here are some of the cleaning measures our teams will use so customers can feel confident when traveling with Delta:
Starting April 1:
- All domestic aircraft will undergo the same interior cleaning overnight that Delta has been using to sanitize international aircraft in the U.S. since February.
- Before every flight, aircraft will be cleaned using the same extensive checklist used during overnight cleanings. This industry-leading work disinfects high-touch areas customers care most about being clean, like tray tables, seat-back entertainment screens, arm rests and seat-back pockets.
- Spot checks will take place before each flight by a Customer Service Agent and a Flight Leader to ensure the aircraft is up to the Delta Clean standard. The team can resolve any issues immediately, and are empowered to request a cleaning crew return to the aircraft for additional cleaning.
By early May:
- Aircraft will be sanitized before every flight in Delta’s network. The disinfectant used is immediately safe to breathe and is similar to what hospitals and restaurants use to sanitize. RELATED: Delta achieves 100% sanitization of flights.
In addition, customers will notice Delta continuing to offer hand sanitizer at various touchpoints, while disinfecting surfaces across the airport experience. The same level of attention and care is given to employee work spaces like lounges and break rooms.
The Delta Clean standard is largely driven by Delta employees, who are committed to delivering safe experiences for customers and each other.
“The character of Delta people is shining brighter than ever in these unprecedented times,” Lentsch said. “They are the Delta Difference and the reason we’re ready for our customers when they’re ready to fly.”