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Airline continues improving customer travel experience across Delta, Delta Connection flights

ATLANTA, March 2, 2007 – Delta customers traveling through the airline’s largest hub this summer will notice a seamless customer experience, whether flying Delta or one of its Delta Connection partners, as the company completes its transition to handle all customer service and baggage operations in Atlanta.

Delta began handling customer service and baggage functions for Delta Connection carriers Chautauqua, Shuttle America and Freedom Airlines in Atlanta last year. Effective June 1, 2007, Delta employees also will perform customer service, baggage and operations functions for the Delta Connection flights operated by Atlantic Southeast Airlines.

“Our customers expect and deserve a convenient, reliable travel experience on board all Delta and Delta Connection flights, and we continue to improve our facilities, technology and processes to ensure we deliver on those commitments,” said Joe Kolshak, Delta’s executive vice president of Operations. “Completing the transition to handle customer service and baggage functions for all Delta Connection carriers in Atlanta will further ensure we are providing a seamless experience.”

As part of its transformation plan, Delta has invested in new technology, products, equipment and facilities in Atlanta to improve all aspects of the customer experience – from check-in to the concourse to on board the aircraft – including:

  • A $26 million renovation of Delta’s lobby in Atlanta, offering more check-in positions and an intuitive design to improve the flow of traffic
  • Additional kiosks with international check-in and dual language capabilities
  • New “bag drop” technology to speed up the check-in process
  • A new Crown Room Club on Concourse C for customers traveling on Delta Connection flights
  • New carpeting, lighting and seating areas on the concourses
  • Orders for additional regional jet aircraft that will offer a first-class cabin
  • Nintendo download stations for customers traveling with their Nintendo DS portable gaming system

Delta’s flagship hub at Hartsfield-Jackson Atlanta International Airport is the world’s largest airline hub. Delta and the Delta Connection carriers offer nearly 1,000 peak-day departures to 244 nonstop destinations from Atlanta – more nonstop flights and destinations than any airline hub in the world.  Delta’s Atlanta hub is one of the fastest growing international gateways in the United States, with 21 new international markets added in the last year. Atlanta is the home of Delta’s largest international hub with flights to 71 international destinations in 44 countries.

Delta Air Lines (Other OTC: DALRQ) offers customers service to more destinations than any global airline with Delta and Delta Connection carrier service to 308 destinations in 52 countries. With more than 60 new international routes added in the last year, Delta is America’s fastest growing international airline and is a leader across the Atlantic with flights to 31 trans-Atlantic destinations. To Latin America and the Caribbean, Delta offers more than 600 weekly flights to 58 destinations. Delta's marketing alliances also allow customers to earn and redeem SkyMiles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Including its SkyTeam and worldwide codeshare partners, Delta offers flights to 462 worldwide destinations in 99 countries. Customers can check in for flights, print boarding passes and check flight status at delta.com.