ATLANTA, Aug. 1, 2014 – Delta Air Lines (NYSE: DAL) will allow customers flying outside of U.S. airspace to continue using their portable electronic devices below 10,000 feet for international flights effective immediately. Delta was the first U.S. carrier to submit plans with the Federal Aviation Administration to allow domestic customers continued use of portable electronic devices while in airplane mode from gate to gate.
All of Delta and Delta Connection’s more than 1,250 aircraft completed carrier-defined PED tolerance testing to ensure the safe operation of passenger portable electronic devices during all phases of flight. In 2013 the policy change allowed customers to use e-readers, tablets, and smartphones, all in airplane mode, during taxi, takeoff and landing on flights.
“Customers have told us they want to use portable electronic devices on international flights just like they do domestically,” said Joanne Smith, senior vice president, In-Flight Service. “Now they can, and we continue making the travel experience better for Delta customers.”
Today’s announcement continues Delta’s efforts to lead the industry by offering customers:
- Delta Studio and free content from every seat on more than 1,000 aircraft.
- The largest Wi-Fi enabled fleet, including more than 800 aircraft
- The only U.S. domestic carrier with personal on-demand entertainment at every seat on all long-haul international flights
- Full flat-bed seating with direct-aisle access on all international widebody aircraft
- The first real-time baggage tracking on delta.com and the Fly Delta app
- The first U.S. airline with real-time customer service through Twitter @DeltaAssist
The expanded customer use of portable electronic devices on international flights compliments Delta’s position to not allow the use of cell phones for voice calls while allowing silent data transmissions that don’t interfere with customer comfort.
Customers will be advised onboard by flight crews of any exceptions to this policy. Additional details on Delta’s updated PED policy are available at news.delta.com.
Delta has invested billions of dollars in the customer experience, including updating interiors with more baggage space and access to power throughout 225 domestic narrowbody aircraft through 2016, and building a new Terminal 4 at New York-JFK and the Maynard H. Jackson Jr. International Terminal in Atlanta. Delta has also spent more than $100 million to expand, renovate and consolidate terminals C and D at New York-LaGuardia Airport and opened a Sky Deck at Delta Sky Clubs in New York-JFK and Atlanta in 2013. Additionally, customers have seen Delta's investment in its more than 45 Delta Sky Clubs throughout the system, power recharging stations at dozens of airports, and continued updates to the Fly Delta app including features such as integrated baggage tracking and mobile check-in. Customers can see a complete overview of Delta’s ongoing updates to its products with the Delta Fleet Sheet on Facebook.
Delta Air Lines serves nearly 165 million customers each year. This year, Delta was named the 2014 Airline of the Year by Air Transport World magazine and was named to FORTUNE magazine’s 50 Most Admired Companies, in addition to being named the most admired airline for the third time in four years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 334 destinations in 64 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM and Alitalia as well as a newly formed joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis-St. Paul, New York-JFK, New York-LaGuardia, Paris-Charles de Gaulle, Salt Lake City, Seattle and Tokyo-Narita. Delta has invested billions of dollars in airport facilities, global products, services and technology to enhance the customer experience in the air and on the ground. Additional information is available on delta.com, Twitter @Delta, Google.com/+Delta, Facebook.com/delta and Delta’s blog takingoff.delta.com.