TOKYO, Apr. 19, 2011 – Delta Air Lines (NYSE: DAL) announced the expansion of paperless eBoarding pass options to all of the cities it serves in Japan including Nagoya (NGO), Osaka (KIX), Tokyo-Haneda (HND) and its Tokyo-Narita (NRT) hub. Since the beginning of 2011, Delta has expanded the availability of eBoarding pass options by more than 40 percent to 69 worldwide locations as it continues to invest in customer self-service and time-saving technology. Delta is an industry leader of eBoarding pass technology, with more international locations for paperless check-in than any U.S. airline.
Customers who check-in on delta.com or mobile.delta.com have the option of sending an eBoarding pass to their smartphone rather than using a paper boarding pass to access security checkpoints and board their flight. More information on how to access the free service, including a complete list of airports where paperless boarding is an option, is available at delta.com/checkin.
“Delta’s eBoarding option allows our customers to check in, obtain their boarding pass, access security and board their flight using their preferred mobile device, without spending time at a computer, airport kiosk or ticket counter,” said Vinay Dube, Delta’s senior vice president – Asia-Pacific. “It’s another way we’re addressing the needs of our increasingly mobile customers, who require innovative travel tools that provide greater convenience and enhance their experience at every step of their journey.”
The eBoarding expansion is part of Delta’s ongoing investment in technology, which includes recent upgrades to the customer booking experience on delta.com, improvements to mobile.delta.com, and the introduction of iPhone and BlackBerry applications. Delta is investing more than $2 billion in enhanced global products, services and airport facilities through 2013. Improvements include upgrading its domestic fleet, Delta Sky Club renovations, the addition of full flat-bed seats on more than 100 wide body aircraft, personal, in-seat entertainment for both BusinessElite and Economy class customers on all wide body flights, and complete new terminal facilities for international customers at its two largest global gateways – Atlanta and New York-JFK.
Delta Air Lines serves more than 160 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 347 destinations in 64 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline’s service includes the SkyMiles frequent flier program, the world’s largest airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $2 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.