Amid the ongoing challenges of the coronavirus pandemic, Delta is committing the utmost care and attention to evaluating our travel waiver policies and continuing to make it even easier for customers to cancel, change or rebook travel.
That’s why we’re extending change fee waivers to include existing bookings or canceled travel through September 2020. Customers who have travel booked between now and September 30 as of April 17, 2020, or canceled travel from flights between March 2020 through September 2020 now have the flexibility to travel until September 30, 2022.
Whether customers have been affected by recent schedule adjustments or want additional reassurance about upcoming travel, we’re now extending the ability to plan, re-book and travel with us for up to two years – giving Delta customers some extra breathing room.
Taking care of customers is at the center of everything we do. In these times of rapid change, we know our customers want the value of their tickets to be secure and redeemable for a longer period.
Tickets normally expire one year after purchase, but we’re providing waived change fees and greater flexibility to travel through September 30, 2022, for customers who:
- have upcoming travel already booked between now and September 30 as of April 17, 2020
- have canceled travel from flights between March 2020 and September 2020
Meanwhile, new tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for up to a year from the date of purchase.
For detailed terms and conditions, visit this page.
Just as our business is changing, we know that events in our customers’ lives are being changed and canceled, too. As always, we’re happy to work with customers on a case-by-case basis to figure out the best way to address their concerns.
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