Delta Air Lines and GOL Linhas Aéreas Inteligentes are celebrating a six-year alliance in Brazil, which has allowed more than 1 million customers to connect between the United States and Brazil.
Since the alliance was announced, Delta and GOL have grown to serve 99 percent of the destinations between the U.S. and Brazil. Today, the airlines have more than 320 codeshare flights together, to more than 321 destinations in nearly 60 countries.
"This is a very important year for Delta in Brazil as it marks 20 years of uninterrupted service to the country, and GOL is part of our success in the Brazilian market," said Fabio Camargo, Delta's Director - Brazil. "This alliance has resulted in improved service for Delta customers traveling to and from Brazil and has also allowed our teams to share best practices to provide a seamless travel experience."
This year alone, the airlines expanded the international codeshare in South America, where GOL began offering codeshare flights between Santiago, Chile, to other destinations served through the partnership with Delta, providing customers from both airlines with increased travel options to and from the United States and South America.
In addition to expansion of the network, cabin modernization has been a key focus of the alliance. Delta and GOL have made considerable investments to provide benefits such as premium seats in the main cabin—Delta Comfort+ and GOL+ Comfort, as well as onboard Wi-Fi on Delta's entire long-haul international fleet and on an increased number of GOL's flights. The airlines have also sought to improve the customer experience through digital offerings like Delta's groundbreaking wayfinding map feature in the Fly Delta App, which is now includes a map of the Guarulhos airport, and GOL's Selfie Check-In.
Delta and GOL have worked diligently to provide customers the best service throughout their journey. From joint sales channels and single check-in at airports, to an enhanced experience at Delta and GOL airport VIP lounges throughout the network, and reciprocal benefits to Delta's SkyMiles and GOL's Smiles frequent flyers programs, allowing customers to earn and redeem miles on eligible flights.
The airlines' joint commitment includes Delta logos on all GOL planes' bulkheads and fuselages, and well-aligned teams and priorities across the entire business, including TechOps, finance, commercial and sales, marketing, sales support and airport customer service. Delta and GOL also lead their markets in punctuality, completion factor and luggage handling, seeking to be the most reliable carriers for customers.
"The shared commitment to operational excellence has helped the airline partners to increasingly become a top choice of customers on business or leisure travel on North American and South American connections," said Celso Ferrer, GOL's V.P. - Planning. "We are very pleased with the solid alliance we have built together in these past six years, and we will continue working with Delta to offer even more benefits to all our customers."