Delta Air Lines (NYSE: DAL) introduced new sleep kits and several updated amenities for passengers seated in the Economy cabin on long-haul international flights. Sleep kits will be offered to each customer by flight attendants and will include individual eyeshades plus earplugs to help customers get better rest when travelling between continents.
In addition, on all trans-Atlantic flights of 3,850 miles or less from the U.S. to Europe, customers in the Economy cabin will receive a full-size bottle of water following meal service and updated snack offerings for morning and afternoon/evening arrivals. A mid-flight ice cream service will also be offered on these flights returning from Europe to the U.S. These service improvements will expand to longer-haul international flights in early summer.
This summer, customers flying in domestic First Class as well as the Economy cabin on domestic and international flights will be offered newly upgraded earbuds that will be theirs to keep for use with Delta's seatback entertainment systems. Delta is the only U.S. carrier to offer personal, on demand entertainment at every seat on all long-haul, international flights.
"Delta continues to focus on making travel better by introducing amenities that our customers find both helpful and comforting when they travel," said Joanne Smith, Delta's senior vice president – In-flight Service. "Adding new items in Economy on international flights improves the quality of the product and helps our customers arrive at their destination rested, entertained and refreshed."
Delta also unveiled its redesigned version of SKY magazine — the most read in-flight magazine in the world — that celebrates people and travel with the April 2014 issue. SKY is available onboard more than 5,000 daily Delta flights. The new SKY will be a leading premium travel magazine focused primarily on business travel and aligned to the interests of Delta's customers.
Today's announcement builds on Delta's industry leadership by investing billions of dollars in the customer experience including installation of full flat-bed seats on Delta's widebody international aircraft that will be complete by summer 2014, new amenity kits which were introduced for BusinessElite customers in 2013, updating interiors with more baggage space and access to power throughout 225 domestic narrowbody aircraft through 2016, a new Terminal 4 at New York-JFK, and new Maynard H. Jackson Jr. International Terminal in Atlanta.
Delta customers have seen investments in more than 50 Delta Sky Clubs throughout the system including the opening the Sky Deck at Delta Sky Clubs in New York-JFK and Atlanta in 2013, power recharging stations at more than 40 airports, helpful mobile apps which include features such as baggage tracking and the introduction of Wi-Fi on its entire international fleet which will be completed by the end of 2015.