Jim Sisco is a lifelong “avgeek,” having started his career at Continental Airlines. He’s also the Global Travel Director for RELX Group and a long-term Delta partner who attended his 10th Insights global sales conference Tuesday in New York.
“When you get someone like Ed Bastian up there, just giving an unscripted update and being honest, you just can’t beat that,” Sisco said, describing the authenticity of the Insights event.
The historic Waldorf Astoria set the stage for Delta’s largest Insights conference yet, where Sisco and 400 of Delta’s corporate travel and agency partners from around the world had a chance to hear from, network with and ask questions of Bastian, Delta's incoming CEO, and other company leaders.Travel managers and agency partners are critical to Delta’s success, representing more than $23 billion in Delta and joint venture revenue. “They’re partners, friends and problem solvers,” said Steve Sear, Executive Vice President – Global Sales and President – International.
Sisco offered this advice to sales leaders: “Just keep giving sales people autonomy to make decisions and tools to service customers.”
And that’s the plan. Delta’s Global Sales team will be rolling out an array of new initiatives aimed at enhancing the experience for business travelers in 2016.
With his largest business sitting in Atlanta, Sisco’s always looking at how easy it is to do business with a sales team. Impressed by the level of Delta’s service and constant improvement, he joked, “When does this all end?”
According to Sear, Delta’s just getting started. “We’re going to be a lot more bullish about the next 10 years,” he said.
Bastian echoed Sear's sentiment: “We live in a global village… and we’re going to continue to push forward and give back to the community.”
Incoming Delta President Glen Hauenstein further explained how Delta is going from a liked to a loved brand. He discussed Delta’s focus on continuous innovation and customization, referencing a new upgraded seat for international long-haul 777 and A350 aircraft.
“We have a beautiful map,” Hauenstein said. “And our map takes us about anywhere our customers want to go. Now it’s about making getting to each destination better.”Bob Somers, Senior Vice President – Global Sales, and leaders from the Global Sales team closed the event with a promise to compete vigorously for the attendees and their ongoing business, focusing on innovation and globalization.