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With just 10 domestic mainline flights canceled of the more than 75,000 flights operated in September, Delta once again led the industry with the fewest cancellations among the 13 mainline and regional carriers tracked by the Department of Transportation.1 

According to the agency's latest Air Travel Consumer Report published Tuesday, Delta maintained a nearly 100 percent completion factor for the month—the measure of cancellations against scheduled flights—while also hitting an on-time performance of 90.2 percent, just behind much smaller Hawaiian Airlines at 91.3 and Alaska Airlines at 90.3. The DOT defines on-time as a flight arriving within 14 minutes of its scheduled arrival time.1 

Delta went 23 days in September without canceling a mainline flight anywhere in the world.2  That kind of strong performance continued in October and November when the airline went more than a month—32 days and more than 91,000 flights—without a mainline cancellation across its global network.3 

The airline's baggage performance showed similar strong results with Delta taking fourth place in reports of mishandled baggage behind smaller carriers Virgin America, Alaska Airlines and JetBlue Airways, respectively. Delta had 1.35 reports per 1,000 customers, down from 1.51 for the same period last year.4

 

[1] Based on DOT Air Travel Consumer November 2016 Report statistics for September 2016. On-time arrival based on domestic flights flown and completion rate based on domestic flights scheduled, compared to all carriers reporting to the DOT.  

[2] Based on Delta's internal statistical reporting of all Delta-operated flights scheduled between Sept. 1 and Sept. 30, 2016.

[3] Based on Delta's internal statistical reporting of all Delta-operated flights scheduled between Oct. 1 and Nov. 30, 2016.

[4] Based on DOT Air Travel Consumer November 2016 Report statistics for September 2016 with respect to mishandled bags per 1,000 enplanements for domestic flights scheduled and compared to DOT Air Travel Consumer November 2015 Report statistics for September 2015 with respect to mishandled bags per 1,000 enplanements for domestic flights scheduled.
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