Corporate travel managers rated Delta Air Lines (NYSE: DAL) No. 1 in this year's Business Travel News Annual Airline Survey for the fourth consecutive year. This year's honor marks the first time a carrier has earned top ranking four years in a row.
The No. 1 ranking in the BTN Annual Airline Survey further validates Delta's approach to exceeding customer expectations through its industry-leading operational reliability and thoughtful continuous upgrades to products and services.
"Recognition from corporate travel managers for the hard work and commitment of the entire team of Delta's 80,000 worldwide employees is important validation that we continue to lead the industry for our customers," said Ed Bastian, Delta's President. "Delta's culture of hospitality, continuous improvement and unwavering dedication to be thoughtful in making travel better resonates with business travelers who depend on us to keep raising the bar on service."
The airline ranked first among carriers in all 10 categories, with significant year-over-year gains in each and scoring particularly high in key areas of the survey, including: Value of Relationships with Account Managers and Sales Representatives; Quality of Customer Service; and Networks, Airline Partnerships and Frequencies.
"We congratulate Delta on its historic accomplishment of being selected by the Business Travel News subscribers four years in a row to receive our highest honor in this year's Annual Airline Survey," said Louis Magliaro, Group publisher – The BTN Group. "Delta is the first airline in our survey's 17-year history to capture top honors four times in a row, which clearly demonstrates the efforts of the Delta team's efforts to be recognized by industry professionals across all survey categories."
The BTN Survey is voted on by corporate travel managers, who are key influencers of business travel decisions. Participating airlines surveyed include American, Southwest, United and US Airways.
Delta Air Lines serves nearly 165 million customers each year. This year, Delta was named the 2014 Airline of the Year by Air Transport World magazine and was named to FORTUNE magazine's 50 Most Admired Companies, in addition to being named the most admired airline for the third time in four years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 319 destinations in 59 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry's leading trans-Atlantic joint venture with Air France-KLM and Alitalia as well as a newly formed joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis/St. Paul, New York-JFK, New York-LaGuardia, Paris-Charles de Gaulle, Salt Lake City, Seattle and Tokyo-Narita. Delta has invested billions of dollars in airport facilities, global products, services and technology to enhance the customer experience in the air and on the ground. Additional information is available on delta.com, Twitter @Delta, Google.com/+Delta, Facebook.com/delta and Delta's blog takingoff.delta.com.
SOURCE Delta Air Lines