NEW YORK, Aug. 17, 2007 – Delta Air Lines (NYSE: DAL) named Mike Medeiros as vice president of Airport Customer Service for New York’s John. F. Kennedy airport, underscoring the airline’s commitment to continued growth and improvement at the city’s largest international hub.
“Maintaining our focus on New York, a vital part of Delta’s continued success, requires the hands-on leadership of a vice president and JFK will benefit greatly from Mike’s operational expertise, valuable guidance and passion for customer service,” said Joe Kolshak, executive vice president and chief of Operations for Delta. “One of Mike’s key roles will be continued partnership with the Federal Aviation Administration and Port Authority of New York and New Jersey to improve operational efficiency at JFK.”
In his new role, Medeiros will oversee airport customer service functions from the check-in lobby to baggage handling. Medeiros will oversee Delta’s continued investment in JFK, both in facility improvements and team development. In addition to working closely with the FAA and Port Authority of New York and New Jersey to help improve the efficiency of JFK airport operations, he will continue to focus on building a strong Delta team at JFK.
“Mike has already demonstrated stellar leadership at JFK,” said Rich Cordell, senior vice president of Airport Customer Service. “His well-rounded Delta experience – from frontline customer service to human resources – makes Mike perfectly suited to continue developing Delta’s customer service team at JFK and creating an outstanding international gateway for customers.”
In nearly 20 years with Delta, Medeiros has served as a customer service agent and worked in Customer Care. He also supported Delta’s Airport Customer Service division as director of Human Resources, director of Airport Customer Service for the East, and most recently corporate director at JFK.
Since 2006, Delta has invested more than $52 million in facility improvements at JFK, re-introduced the famed Delta Red Coats and built a major international and domestic hub with 187 peak-day departures serving 82 destinations, including nonstop service to 35 international destinations.
Delta Air Lines operates service to more destinations than any global airline with Delta and Delta Connection flights to 328 destinations in 56 countries. Since 2005, Delta has added more international capacity than all other major U.S. airlines combined and is a leader across the Atlantic with flights to 36 trans-Atlantic markets. To Latin America and the Caribbean, Delta offers more than 600 weekly flights to nearly 60 destinations. Delta's marketing alliances also allow customers to earn and redeem SkyMiles on nearly 15,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Including its SkyTeam and worldwide codeshare partners, Delta offers flights to 481 worldwide destinations in 105 countries. Customers can check in for flights, print boarding passes and check flight status at delta.com.