ATLANTA, June 20, 2008 –Delta Air Lines (NYSE: DAL) today announced it will offer a rebate of the new $25 fee for checking a second bag to customers who purchased tickets from Delta prior to April 9, 2008 and traveled on or after May 5. Customers wishing to request a rebate should complete the form at delta.com/bagfee. Rebates are limited to $25 per passenger, per flight.
Under Delta’s contract of carriage, the baggage rules in effect on the date a passenger’s travel begins are the rules that apply to that passenger’s transportation on Delta. In response to customer feedback and as a matter of goodwill, Delta has decided to make a one-time exception to the rules established in its contract of carriage by offering rebates of the second checked bag fee to those passengers who purchased tickets before this new fee was announced on delta.com.
Like many airlines, Delta has responded to skyrocketing fuel prices in recent months with a number of initiatives, including increased fees for certain optional services provided in connection with air transportation. On April 9, 2008 Delta posted on its Web site information regarding a new $25 charge for checking a second bag beginning May 5, 2008.
The $25 fee for a second checked bag continues to apply for all tickets purchased on or after April 9. Complete information about Delta’s baggage policies and fees is available at delta.com.
Delta Air Lines operates service to more worldwide destinations than any airline with Delta and Delta Connection flights to 324 destinations in 62 countries. Delta has added more international capacity than any major U.S. airline during the last two years and is the leader across the Atlantic with flights to 43 trans-Atlantic markets. To Latin America and the Caribbean, Delta offers 600 weekly flights to 62 destinations. Delta's marketing alliances also allow customers to earn and redeem SkyMiles on more than 16,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Including its SkyTeam and worldwide codeshare partners, Delta offers flights to 474 worldwide destinations in 104 countries. Customers can check in for flights, print boarding passes and check flight status at delta.com.
