GOL, Delta’s partner in Brazil, has launched interactive kiosks for deaf customers at Rio de Janeiro's Santos Dumont and Rio Galeão airports.
The device connects customers to sign language interpreters via a real-time video conferencing system. These translators provide information about any aspect of the travel experience, including flight and gate information.
“We are very proud to offer this exclusive service to help our deaf and hard-of-hearing customers,” said Camila Bisinoto, GOL's Airport Manager. “It is very important to us that we provide the tools necessary to help all of our travelers enjoy their flights.”
The service has been available in Sao Paulo's Congonhas and Guarulhos airports since 2014, and the number of users has been growing steadily.
More information about the assistance GOL provides to passengers with a physical, visual, hearing or mental disability can be found here.
Delta also remains committed to making travel more accessible, by providing closed-captioning on its in-flight entertainment systems, updating lavatories and enhancing the user experience at delta.com and kiosks.