Every journey is unique—from the sights, smells and experiences that await at your destination to the discoveries you make along the way. Introducing Delta Sync exclusives—the curated front page to your experience helping to make every trip feel fit for you—now testing on select aircraft and rolling out this summer.
First announced at CES 2023, the new digital experience for mobile devices brings together exclusive content, access and offers to customers beginning with Delta’s domestic mainline fleets equipped with free Wi-Fi presented by T-Mobile. Simply connect to onboard Wi-Fi and log in with SkyMiles credentials to discover the power of Delta Sync. Not a Member? No problem. Join SkyMiles for free prior to travel or onboard as you connect.
“Delta Sync exclusives is an entirely new platform for entertainment and discovery designed to elevate the experience for every customer,” said Ranjan Goswami, SVP – Customer Experience Design. “Customers deserve a journey that feels seamlessly fit for them, and that means delivering meaningful, personalized and relevant touch points in compelling new ways.”
Delta began testing the new platform in late April on select aircraft flying domestically, with fast, free Wi-Fi. By year’s end more than 700 narrow-body mainline aircraft set to upgrade to Delta’s new free Wi-Fi and support Delta Sync exclusives. Delta will bring the platform and high-speed Wi-Fi to its entire global fleet by the end of 2024.
“Our recent launch of free Wi-Fi with T-Mobile unlocks what is possible—it gives us a new set of tools and opportunities to elevate the customer experience onboard,” said Goswami.
Use the browser-based experience to choose ‘My Exclusives’ for entertainment, access and offers from mainstay brands you know and love or click into the ‘My Trip’ tab for inspiration on what awaits at your destination along with what you need to know about your journey.
Read more below for insight into the experiences that await when the platform begins to rollout over the coming weeks.
Delta Sync exclusives is packed with experiences and offers available only to SkyMiles Members. After logging in, customers will be greeted with a welcome message and land on the ‘My Exclusives’ screen with a curated set of tiles leading to experiences, entertainment and exclusive offers.
Customers can enjoy premium entertainment from brands they know and love in air and on the ground by:
- Accessing a free trial to Paramount+ and streaming the complete collection, including original series, popular movies and live sports and news on their mobile device. Simply tap “Get started” to begin.1
- Accessing and playing New York Times Games favorites, including challenging word, number and logic puzzles like Wordle, Sudoku, Mini Crossword and more.
- Exploring exclusive offers from T-Mobile, American Express and other Delta experience partners yet to come.
Customers can also conveniently access existing SkyMiles loyalty offers via Delta Sync exclusives. An interactive dashboard helps ensure the customer’s SkyMiles account is linked to partner offers as well, from Starbucks to Lyft.
Whether keeping track of your current itinerary, making plans for when you arrive at your destination, or planning your next trip, the ‘My Trip’ tab on Delta Sync exclusives hosts quick access to help you along the way.
Effortlessly reserve a table at the top restaurant in town with Resy before you land, along with specially curated dining guides on select routes.
Find inspiration with exclusive video and editorial content from Atlas Obscura—the definitive guide to the world’s hidden wonders. Explore awe-inspiring places directly from Delta Sync exclusives.
Familiar Delta self-service tools, resources and insights that offer real-time support for your experience.
Delta plans to partner with additional premium brands to bring more destination-specific content and experiences over time. Together with the Fly Delta app, delta.com and the Delta people, the airline is bringing digital and physical experiences together to elevate the travel experience.
“We make a habit of listening, learning and innovating based on what we hear from customers about the experiences that make travel on Delta unique and rewarding,” said Goswami. “As we refine and enhance Delta Sync exclusives in the months ahead, our goal is to build a platform that is familiar, evermore personalized and helpful that customers can come back to across their journey.”
Through the warmth and service of the Delta people and the power of innovation, Delta never stops looking for ways make every trip feel made for you. Learn more about Delta Sync on delta.com/sync.
All this and more are just some of the perks of SkyMiles Membership. Learn more about how Delta is making Membership more rewarding in 2023.
1 Free trial of Paramount+ available to SkyMiles® Members age 18+ traveling on select Delta flights originating in the U.S. Additional terms apply: www.DeltaWiFi.com.