4 p.m. ET Sunday: Delta thanks FLL, other airlines for use of Terminal 3 baggage claim as full schedule resumes
Delta resumed full flight operations Sunday at Fort Lauderdale-Hollywood International airport, following the tragic shootings there Friday.
While the airline is running its complete schedule into FLL, it continues to manage facility constraints in the Terminal 2 baggage claim area. Customers arriving at Terminal 2 will need to pick up their checked bags in Terminal 3.
“We’re sorry for the inconvenience this is causing our customers and we are doing everything we can to make it as smooth as possible,” said Sandy Gordon, V.P. – Airport Operations, East. “We extend our thanks to the Fort Lauderdale Airport and those airlines in Terminal 3 for sharing their baggage claim space to help us take care of our customers. The team is working with the airport around the clock in hopes of resuming full operations in Terminal 2 by Tuesday afternoon if not sooner. We appreciate everyone’s patience through this difficult ordeal.”
Delta agents are at both Terminals 2 and 3 to assist customers heading to pick up their bags.
Customers traveling to and from FLL should consult Delta.com or the Fly Delta app for updates. Delta has issued a waiver for customers traveling to or from Fort Lauderdale to change their travel plans without incurring a fee.
Those customers who left checked or carry-on bags on a Delta aircraft during the evacuation on Friday should contact Delta's baggage number, 888-977-1005.
Customers evacuated from the FLL airport who left behind other belongings in the terminal should follow @FLLFlyer on Twitter for updates on when and where to pick up items. About 20,000 items have been gathered by the airport, which is sorting them for distribution to their owners.
6 p.m. ET Saturday: Delta resumes Fort Lauderdale operations at Terminal 2; bag claim only at Terminal 3
Delta resumed flying in the mid-afternoon Saturday at Ft. Lauderdale-Hollywood International airport following the tragic shootings there Friday.
The airline expects to operate 11 arrivals and 11 departures Saturday; however continued facility constraints at the Terminal 2 baggage claim area means customers arriving at Terminal 2 will need to pick up checked bags in Terminal 3.
Delta is working to arrange buses between Terminals 2 and 3 on the departures level, and Delta agents will direct customers to these buses upon their arrival. Walking approximately 100 yards outside between terminals is also an option.
Customers traveling to/from FLL should consult Delta.com or the Fly Delta app for updates. Delta has issued a waiver for customers traveling to or from Fort Lauderdale to change their travel plans without incurring a fee.
Several hundred customers ticketed for flights earlier on Saturday were accommodated on specially-set up flights at West Palm Beach and Miami International Airports.
Those customers who left checked or carry-on bags on a Delta aircraft during the evacuation on Friday should contact Delta’s dedicated baggage number at 888-977-1005.
Customers evacuated from the FLL airport who left behind other belongings in the terminal should follow @FLLFlyer on Twitter for updates on when and where to pick up items. About 20,000 items have been gathered by the airport, which is sorting them for distribution to their owners.
11:45 p.m. ET Friday: Delta to re-accomodate FLL customers through Miami, West Palm Beach
Delta will re-accommodate customers scheduled to fly to or from Ft. Lauderdale Saturday via either Miami or West Palm Beach airports, following a midday shooting Friday at the FLL Airport. The airline’s operational leaders made the decision to fly customers to the two nearby airports after authorities advised Terminal 2 at the FLL Airport, where Delta operates, would remain closed through the majority of the day, Saturday.
Earlier today, Delta’s CEO Ed Bastian extended condolences to the people of Fort Lauderdale and Broward County.
Customers for which Delta has contact information will be sent proactive updates to advise what airport they should expect to arrive to or depart from, directly via email or text SMS message. Customers are also advised to check delta.com and the Fly Delta Mobile App for the latest flight updates.
Arriving customers into southeast Florida can expect buses to nearby cruise terminals and to the airport in Ft. Lauderdale. Delta also is working directly with cruise officials and Delta employees are at Port Everglades to assist arriving customers with bus transportation to either Miami or West Palm Beach airports.
Employees from airports across the system are making every effort to assist customers while the investigation is ongoing. The airline is working closely with local law enforcement to assist customers, friends and family members of those affected by the tragic event. Employee volunteers of the Delta Care Team were also dispatched earlier today to provide further assistance.
7:05 p.m. ET Friday: Delta works to re-accommodate customers; disruption to FLL flights to continue through Saturday
Delta expects flight disruptions in Fort Lauderdale to continue into Saturday and currently is reviewing options to re-accommodate customers out of other terminals and airports, following a shooting in Terminal 2 of the Fort Lauderdale Hollywood International Airport midday Friday.
Earlier today, Delta's CEO Ed Bastian extended his condolences to the people of Fort Lauderdale and Broward County. Delta has cancelled all flights out of Fort Lauderdale today and has delayed Saturday flights until after 9 a.m.
Employees on the ground in Fort Lauderdale are making every effort to assist customers in the airport while the investigation is ongoing. The airline is working closely with local law enforcement to assist customers, friends and family members of those affected by the tragic event. Employee volunteers of the Delta Care Team were also dispatched earlier today to provide further assistance.
Delta has issued a waiver for customers traveling to or from Fort Lauderdale to change their travel plans free of penalty. Customers can check the status of their flight at delta.com.
The airport remains closed, and Terminal 2 will remain closed through Saturday evening but is subject to change. Delta continues to work with local authorities to evaluate when Terminal 2 operations can resume.
Stay with news.delta.com and @DeltaNewsHub for the latest information.
4:25 p.m. ET Friday: Delta cancels Fort Lauderdale flights; activates care team
Delta expects continued disruption to Fort Lauderdale flying for the rest of the day, following reports of a shooting in the baggage claim area in Terminal 2 where Delta operates. Earlier today, Delta CEO Ed Bastian extended his condolences to the people of Fort Lauderdale and Broward County.
As of 3:45 p.m. ET Friday, Delta has diverted six FLL-bound flights to Palm Beach International Airport, Miami International Airport, Orlando International Airport and Jacksonville International Airport and cancelled 14 flights. The airline operates 33 peak-day flights from Fort Lauderdale to 9 destinations.
The Federal Aviation Administration has issued a nationwide groundstop for traffic through Fort Lauderdale this time.
Delta is working closely with law enforcement in their investigation, and out of respect to that investigation, details about the suspect will come from law enforcement officials.
Specially trained Delta Care Team members have been activated and are traveling to Fort Lauderdale to assist families and friends of customers and employees who may have been impacted by the shooting at the Fort Lauderdale International Airport.
Delta has issued a waiver for customers traveling to or from Fort Lauderdale to change their travel plans free of penalty, and the airline is working to re-accommodate customers. Customers can check the status of their flight at delta.com.
The airport remains closed, and Delta continues to work with local authorities to evaluate when airline operations can resume.
2:45 p.m. ET Friday: Thoughts and prayers following shooting at Fort Lauderdale International Airport
Delta CEO Ed Bastian extends condolences following reports of a shooting at the Fort Lauderdale International Airport in the baggage claim area in Terminal 2, where Delta operates.
"The thoughts and prayers of the entire Delta family are with the people of Fort Lauderdale and Broward County, and those involved in the tragic events today," said Delta CEO Ed Bastian. "We're grateful to the first responders on the scene who immediately went into action to evacuate our customers and employees. I also want to thank our employees in the operation in Fort Lauderdale and beyond who are working to re-accommodate our customers. The safety of our customers and employees is our deepest core value, and we are providing our complete support to authorities as the situation develops."
The terminal was evacuated as a result of the shooting. Preliminary reports indicate that all Delta employees are safe and accounted for during what remains an ongoing active shooter incident at the Fort Lauderdale Hollywood International Airport. We are working with local law enforcement. Customers traveling to and from FLL today should expect flight disruptions and are encouraged to check flight status at Delta.com or via the Fly Delta Mobile App.
Due to the status of Terminal 2, Delta will be offering a waiver for customers to change their travel plans free of penalty, and will be published to the delta.com homepage soon.
Stay with news.delta.com and @DeltaNewsHub for the latest information.
